Hi Mark, perhaps you’re misunderstanding me. Although the AV company is an hour away they didn’t receive the DVD from the client until they were on site at the trade show in another state. Since I had checked my DVD on multiple set-ups and all looked fine, why would I travel to the AV company to check their set-up?
There was no room for additional billing for my time, as I already agreed to a final price with the client, and I ate about 25 hours of additional editing to keep the client happy.
Maybe I’m just dumb, but I don’t see how it’s my issue if the Plasma Screen doesn’t play the video correctly. As I stated earlier the AV company was using a Standard DVD player hooked up via a composite cable.
What are you supposed to do when you send out multiple DVDs to multiple clients? Travel to each and every office and check their set-up to avoid complaints? That’s not realistic. I don’t mean to be arguing with you Mark, I also don’t mean to appear defensive so please forgive me as I respect your opinion.
As I said before, I’ve produced hundreds of convention and trade show videos that are edited and completed at the last minute and sent fedex to the client on site at a hotel in another state. That’s the nature of the business. I can’t fly out there and check the video on site, but I can go through all the checks and tests I do locally. There is NEVER one person with sole ownership on projects like this unless the same company shooting and editing the video is staging the event or providing the playback equipment.
Thanks for your suggestions Mark.