Forum Replies Created

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  • Uhhh, right you are! I miss read that. In that case, it’s easy. We don’t support ATI/AMD cards on Windows Resolve at all.

    Sorry for thinking that was an NVIDIA card. Bad assumption on my part.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

  • If Resolve hangs or crashes when you select a file on the Browse page, that’s usually an indication of a GPU issue. Usually the lack of one.

    Are you getting any error messages when you launch Resolve?

    The 6000 series NVIDIA cards are not yet supported, though per the comments elsewhere on this site, we are testing them. My guess is that you don’t have an adequate NVIDIA driver loaded. For current supported/tested cards, we recommend the GEForce 280.26 driver. I’ve also tested the current (at least it was current a month ago) 296.10 driver and it seems to work well. However, I don’t know what driver is being used to test the 6000 series cards. If you haven’t already, you might try the 296.10 driver and see what happens. That should at least make your 9600 card work, if it was working before.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

  • https://forums.creativecow.net/thread/277/14264#14325

    Fifth message in the thread appears to be what you need.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

  • If Desktop Video is installed, then Resolve normally MUST see that card in Resolve Preferences. Are you sure you can’t drop down the Video Capture Hardware menu and see it?

    If there is really nothing displayed in the drop down menu except None, then my next suggestion would be to reinstall Resolve, and hope that fixes the issue.

    Do you have the DeckLink card in the Mac or in the expansion chassis? I wouldn’t expect that to matter, but just curious.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

  • If you only see “None” for Video I/O in Resolve Preferences, then Resolve does not see the DeckLink card.

    Resolve no longer automatically installs the Desktop Video driver package required to make the DeckLink card work. You need to install that manually. If you have not done that, download and install the latest Desktop Video package from the BMD web site Support area.

    You can also confirm this by looking in Mac System Preferences. There should be a Blackmagic Design icon at the bottom, in the Other section. If that’s not there, that’s why Resolve can’t see the card. If that is there, open it, and see if IT sees the card, and also note the version number.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

  • Dwaine Maggart

    June 9, 2012 at 1:30 am in reply to: Adding Output Types

    No.

    Version 9 will have DNxHD QT support when it is released in July.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

  • Dwaine Maggart

    June 6, 2012 at 5:17 pm in reply to: 10bit – no real-time?

    What model MacPro do you have? The 3,1 2008 model does not work well with 10 bit monitoring. If you have this model, that’s probably the issue.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

  • Dwaine Maggart

    June 5, 2012 at 11:57 pm in reply to: rendering not adding grades

    To the best of my knowledge, what you are describing is not possible. What you see while rendering, is what’s being rendered. So I am also confused.

    If you can do an Export+ of your project (you can’t do this while it’s loaded) and send it to davincihelp (at) blackmagic-design.com, we can take a look at it and try to see if there is anything odd with the project settings.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

  • Dwaine Maggart

    June 5, 2012 at 6:57 pm in reply to: rendering not adding grades

    While you are rendering, do you see the expected grades in the Color page Viewer, as it’s rendering? If you do, then that MUST be in the rendered files. If you see the grades while rendering, but don’t see the grades in the rendered files, that would almost have to mean you are not really looking at the files Resolve just rendered.

    What type of system is this? What version of Resolve software? What type of GPU card do you have? If Mac, what version of OSX are you using?

    If you have OSX 10.7.4 and an ATI/AMD GPU, you MUST use the 8.2.1 beta 3 version of Resolve.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

  • Dwaine Maggart

    June 5, 2012 at 3:44 pm in reply to: Noise Reduction Functionality

    Noise Reduction is only supported if you have NVIDIA GPU card(s) using CUDA. It is not available using ATI/AMD GPU’s.

    Dwaine Maggart
    Blackmagic Design DaVinci Support

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