[Chris Pearse]

Hi Shane,

I couldn’t be sure what’s going on here. But I would certainly suggest contacting the Blackmagic Design support office in your region for more help if you have not already done so. Our email support form can be found here:

https://blackmagic-design.com/support/contact/

And the support numbers can be found on the company page here:

https://blackmagic-design.com/company/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Fraser,

I would suggest making sure that your HDMI source is not protected with HDCP content protection. This is a very common reason for HDMI to not work. If this is not the case, please do contact the support team in your region using the support form on the following page.

https://blackmagic-design.com/support/contact/

If you can include further details of your workflow, this will help us find where the problem lies.

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Brett,

I have been dealing with Joerg’s case here in the EMEA office, and he has pointed me toward this thread because you seem to have similar problems.

If you have not already done so, please do contact your local support office and they will do everything they can to help you out. You can find a list of support offices on our website using the link below.

https://www.blackmagic-design.com/company/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Jeffrey,

In the Decklink Control Panel, the ‘Y, R-Y, B-Y and Analog XLR’ is the option you require for component and analog audio, whether you are using the BNC or RCA breakout cables. This is because the pins on both breakout cable connectors are essentially the same. Both cables are provided so that you can connect to virtually anything you might need to.

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Bob,

Both the HD Extreme and Multibridge have the same down and upconvert options. So on output, you can upconvert from 720p to 1080i, but not SD to HD. On Input however you can upconvert SD to 1080i, but not 720p.

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Steve,

The HDLink and the SDI-HDMI Mini-Converter are slightly different beasts. You are correct in saying that the HDLink converts the colourspace for use with DVI. Another problem you might run into is that the standard HDLink does not output standard definition over HDMI, whereas the HDLink Pro does. If you wanted to go for the HDLink, then the HDLink Pro would be a better fit than the standard version. The SDI-HDMI Mini-Converter doesn’t do this colourspace conversion, and simply converts the SDI signal directly into HDMI.

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Micah,

Inputting SDI video and XLR audio into the Multibridge Eclipse is no problem. The settings menu for the Eclipse allows you to select whether you want to use the embedded audio or analog audio, on both SDI and HDMI. This then becomes the audio source that Premiere Pro will use for capture.

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Lance,

Due to the difference in impedance between line level and headphone level signals, it isn’t possible to monitor audio on headphones directly through your Decklink card. The signal is much, much quieter than that needed for headphones.

You may also find that the headphone output on your soundcard would not be the best option. Typically consumer soundcards do not have a low enough latency for monitoring purposes, and as such will most likely cause the audio to lose sync.

The best solution in this case would be to use the analog audio output from the Decklink card into a headphone amplifier to produce a signal for your headphones.

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Baz,

Unfortunately there is only one type of downscaling available on the Workgroup Videohub. The downconversion feature on the Videohub is more for monitoring purposes than anything else.

Should you be using one of the Decklink cards that allows downconversion on output, such as the Decklink HD Extreme 2, you can set it to downconvert in either letterbox or anamorphic for SD. This can then be sent into the Videohub.

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Rafal,

If you have been capturing from betacam previously with this system, then installing the card should not cause you any problems.

However, we can only guarantee compatibility with the hardware listed on our system requirements page, which you can find here:

https://blackmagic-design.com/support/detail.asp?techID=47

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA