[Chris Pearse]

Hi Arjen,

It sounds like you most likely have the Decklink HD Extreme 2. This card does have a down conversion option, but this is performed in software, so it is still using CPU cycles. This will have similar effects as downscaling from within After Effects. It would make sense therefore that this is most likely what is causing this issue.

I’m afraid that I can’t think of any way to get around this with the current setup. There are other ways to take this processing load away from the CPU. We now have the UpDownCross Mini Converter which can take the SDI out and perform the down conversion in line, and the current Decklink HD Extreme 3D+ also has a hardware down converter built in, allowing you to monitor in both HD-SDI and SD-SDI at the same time if need be.

If you need any further help, or have further questions, please feel free to get in contact with your regional support team. You can find their support numbers and our support request form on the following pages.

https://blackmagic-design.com/company/
https://blackmagic-design.com/support/contact/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Brendan,

It looks like you have everything connected up properly. Typically the most common issue is the settings. Media Express, or whichever capture application you may use, will need to be set to capture the same format the source device is outputting. The Xbox 360 seems to default to either 1080i59.94 or 720p59.94 in my experience. I would try these first. I would suggest making sure that the capture format is set correctly in Media Express by going to Edit->Preferences->Project Video Format, and changing this accordingly.

You should find that once you’ve hit the right setting, you’ll get a picture on the HDMI output, and in the preview section of Media Express. If you don’t get any picture in Media Express, often this is down to the graphics card drivers. Typically downloading and installing the latest graphics driver from the manufacturer is the best idea in this case.

if you still need help however, please do get in contact with your regional support office. You can send a support request using the form here:

https://blackmagic-design.com/support/contact/

You can also find the support numbers for each office here:

https://blackmagic-design.com/company/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Anatoli,

It is always a good idea to make sure what the source device is outputting, maybe there’s a menu on the camera, or something in the manual that will tell you. This will make everything else a lot easier.

If there have been any major changes in the system since you last successfully managed to capture I would suggest making sure that your graphics card drivers are up to date, as it may just be that the preview in Media Express is not rendering.

If this doesn’t make a difference please do give your regional support office a ring, or send a support request. You can find the support request page here:

https://blackmagic-design.com/support/contact/

And each region’s support number here:

https://blackmagic-design.com/company/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Steve,

What do you currently have the capture format set to on the Multibridge? It sounds like the capture setting might be where the issue is. I think there’s some confusion as to what the 5D outputs, as opposed to what it records to. My understanding is that whilst it records to 1080p24, it outputs 1080i59.94 over HDMI. I would also suggest eliminating Final Cut from the equation and try with Media Express, and see if this makes a difference.

I hope that this helps. Please feel free to give us a call if you’re in need. You can find each office’s contact details here:

https://blackmagic-design.com/company/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Brad,

When capturing over component with the Intensity Pro, the input signal will loop through to all of the outputs of the card, and as long as the input video format is supported by that particular output connection (so no HD picture can pass through over Composite or S-Video) you will get a loop-through picture.

So, if you input HD over component, you will get HD out from both component and HDMI outputs.

If you should need any further information, please do get in contact with your regional support office, and they will be more than happy to help. You can send a support request from the following page.

https://blackmagic-design.com/support/contact/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Brad,

The support numbers for each region can be found on the following page.

https://blackmagic-design.com/company/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Anas,

I’m afraid that it isn’t possible to capture over HDMI from devices such as the PS3 or Blu-Ray players. This is because they are protected with HDCP.

This is part of the handshake process between two HDMI devices, if the source device does not detect an HDCP enabled device on the other end it will either not output, or output a scrambled image, or similar. This would also be the case with the Intensity Pro, or any other HDMI capture device.

Legally, I’m afraid there’s no way around this over HDMI. The most common type of HDMI device without HDCP protection is of course cameras, but there are others out there. And some are selective as to when HDCP is enabled, such as the Xbox 360, which is OK with games, but seems to enable HDCP when playing DVDs or videos.

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Jabari,

I’m afraid I’m not familiar with the software you mention, but to rule out any compatibility issues with the software itself, I would suggest performing some tests using our Media Express software just to eliminate this as a possibility.

The key things to make sure are set correctly, are your input in Control Panel->Blackmagic Control Panel->Set Input, and the capture format in whichever software you use to capture. In Media Express this is set under Edit->Preferences->Project Video Format.

I would also suggest contacting the Blackmagic Design support office in your region for more help if you have not already done so. Our email support form can be found here:

https://blackmagic-design.com/support/contact/

And the support numbers can be found on the company page here:

https://blackmagic-design.com/company/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Ben,

I’m afraid that you would most likely see some sync issues outputting video from a DeckLink card, and audio from a separate sound device. The problem with this setup isn’t the latency so much, but that the two devices aren’t synchronised.

Using a Decklink card, the audio and video are synchronised together within the hardware as they are received from the software, and output together on it’s outputs.

If you need to output to analog audio, for example, a DeckLink Studio may provide a better solution.

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

[Chris Pearse]

Hi Craig,

The DeckLink HD Extreme 3D+ is indeed the current model, and supersedes the HD Extreme 3D. The 3D+ only adds HDMI 1.4 support, for capture and playback of the frame packing 3D format. Where the 3D model had HDMI 1.3 support.

Should you need any further information, please do feel free to get in touch with your regional support team. You can find our support form here:

https://blackmagic-design.com/support/contact/

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA