Hi Jabari,
I’m afraid I’m not familiar with the software you mention, but to rule out any compatibility issues with the software itself, I would suggest performing some tests using our Media Express software just to eliminate this as a possibility.
The key things to make sure are set correctly, are your input in Control Panel->Blackmagic Control Panel->Set Input, and the capture format in whichever software you use to capture. In Media Express this is set under Edit->Preferences->Project Video Format.
I would also suggest contacting the Blackmagic Design support office in your region for more help if you have not already done so. Our email support form can be found here:
https://blackmagic-design.com/support/contact/
And the support numbers can be found on the company page here:
https://blackmagic-design.com/company/
Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA