I totally agree with Ron – B+H is a great company to buy from and they have great prices. But both of you, who are both VERY HARD WORKING GUYS who know exactly how to read a manual, and know exactly how to call AJA or HUGE, or anyone else to get the support you need – REFUSE to reprimand the guy that refuses to read the manual, or call for support, but simply wants to buy the cheapest place he can, (nothing then works), and he says HELP, or just goes to the Apple Store.
There is a growing segement of the market that buys ALL KINDS OF STUFF – not just AJA equipment, but everything (certainly including hi end stereo equipment and home automation equipment), and think that they just plunk down the money, take it out of the box, and it just works. THIS DOES NOT HAPPEN – it does not apply to AJA, AVID, or Blackmagic equipment, and it does not happen with Crestron or AMX remote control systems, it does not happen with hi end home theater systems, it does not apply to internet based multi camera home security systems. The world is filled with COMPLEX ELECTRONICS, and it drives me crazy (from Midi musical equipment to the stuff that we do for a living) that some people think that they just go out to the store to buy this stuff, plug it in, and it just works. IT DONT WORK THAT WAY – IT NEVER HAS, AND IT NEVER WILL. The intuitive universe will not exist while any of us are alive.
Sorry for the rant, but SOMEONE HERE has to read the damn manual, even if it’s someone that you hire, becuase you are too busy.
Bob Zelin