Aja Sales department
Forum Replies Created
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Please consider contacting AJA Technical Support for assistance via phone or email, Monday through Friday between 9am and 5pm PST. AJA Technical Support is provided free of charge and they will be happy to help you.
AJA Technical Support contact information can be found here:
https://www.aja.com/support/contact-support.php—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
The features that have been added to Ki Pro Mini will be added to the original Ki Pro product in an upcoming firmware update.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
To the best of our knowledge, the Sony PMW-F3, in 720p, does not output the type of ancillary data needed to extract 720p 23.98 from within the larger 720p 59.94 output; the Ki Pro and Ki Pro Mini VFR feature was primarily designed to support Panasonic 720p VFR-capable cameras.
To use the record triggering method for the Ki Pro Mini, you will need media in the camera and you will need to use record run timecode. The Arm Recording feature is covered on page 37 of the Ki Pro Mini manual.
The Ki Pro Mini manual can be found online at:
https://www.aja.com/pdf/AJA_Ki_Pro_Mini_Manual_v2.5.pdfIf you need assistance configuring your Ki Pro Mini, please feel free to contact AJA Technical Support via phone or email, Monday through Friday from 9am to 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
AJA Technical Support is a great resource if you are having issues configuring your system. The support is provided free of charge and they can be reached via phone or email.
The issue you describe could be a simple selection in the AJA Control Panel application or a simple setting on the VTR you are using; AJA Technical Support can likely help you sort this out.
Please feel free to contact them Monday through Friday from 9am to 5pm PST.
Phone: +1-530-271-3190
Email: support@aja.com—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
If your other VTRs seem to be working fine with the AJA Io, then perhaps it’s just an issue with the 3/4″ VTR you are using.
Please feel free to contact AJA Tech Support via phone or email for assistance.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
AJA System Test should work under Lion. However, it does not work on the boot drive where the OS resides due to changes in the OS. You should still be able to use the application to benchmark your internal and external media drives.
If you have additional questions or concerns, please feel free to contact AJA Technical Support via phone or email.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Apple ProRes 422 QuickTimes are a great choice for Final Cut Pro X. The AJA Ki Pro and the Ki Pro Mini both work great for producing Apple ProRes 422 QuickTimes.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Without knowing more information, it is difficult to speculate. You should consider contacting AJA Technical Support via phone or email to review your configuration.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
The AJA Io Express can be used with Avid Media Composer and features HDMI output:
https://www.aja.com/products/io/io-express.php—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
With minor directory errors, simply connecting the Ki Pro Storage Module to a Mac OS X based computer typically resolves the issue. However, with more serious directory errors, the Ki Pro will actually report “WARNING Backup and Reformat”. In such cases, it is wise to copy the clips off of the media to your edit system and then, on the Ki Pro, perform a reformat of the media. As noted in the previous post, if the issue is a disk i/o error, such as a bad sector, AJA will gladly RMA the unit and replace it with a new Storage Module.
If there is an issue with an individual clip, AJA would typically recommend AeroQuartet to recover the file:
https://www.aeroquartet.com/movierepair/repair.html—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com