Replies – Forums – Aja Sales department – Page 18

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Aja Sales department
September 2, 2011 at 4:20 pm in reply to: Kona LHi not keeping sync

Please feel free to contact AJA Technical Support for assistance. They can be reached via email or phone, Monday through Friday, between 9am and 5pm PST. Please note that they will not be available on Monday in observance of the holiday.

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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com
Aja Sales department
September 2, 2011 at 12:38 am in reply to: IO Express – What slot for PCI card?

You should be able to use the AJA PCIe card for the Io Express in virtually any PCIe slot on your machine. The KONA cards, as you noted, have more specific slot placement requirements.

If you need further assistance, please feel free to contact AJA Technical Support for assistance via phone or email, Monday through Friday from 9am to 5pm PST.

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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com
Aja Sales department
September 1, 2011 at 9:56 pm in reply to: no analog audio with new aja software

Please feel free to contact AJA Technical Support if you need assistance. They can be reached via phone or email, Monday through Friday between 9am and 5pm PST.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com
Aja Sales department
September 1, 2011 at 9:55 pm in reply to: Resolved – AJA Kona driver causing disappearing cursor on wake from sleep

Sleep is not supported when using AJA PCIe products. Please contact AJA Technical Support via phone or email Monday through Friday between 9am and 5pm PST if you have questions.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com
Aja Sales department
August 30, 2011 at 12:13 am in reply to: Avoiding a “Loop” with a Ki-Pro

What you have described in your post is somewhat unclear. It sounds like you might be routing the SDI output of the switcher to the SDI input of the Ki Pro as well as routing the SDI output of the Ki Pro to the SDI input of the switcher; this would create a feedback loop as you would have an E-to-E state during record or idle on the Ki Pro (not dissimilar to a VTR). You cannot disable the SDI output of the Ki Pro; you may need to reconsider the signal routing for your configuration.

Please consider contacting AJA Technical Support for assistance with your signal routing to and from the Ki Pro via phone or email between 9am and 5pm PST, Monday through Friday. They will be happy to help.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com
Aja Sales department
August 24, 2011 at 12:18 am in reply to: Closed Captioned Quicktime File With a HD DVC Pro Codec

In order to work with closed captioning, full raster HD formats are needed. You can learn more about using closed captioning, Final Cut Pro 7 and AJA KONA products via the helpful information provided by CPC here:
https://www.cpcweb.com/hdtv/aja.htm#workflow

If you have additional questions, don’t hesitate to contact AJA Technical Support and/or CPC for assistance.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com
Aja Sales department
August 23, 2011 at 10:44 pm in reply to: Alexa framerates and Ki Pro

The Ki Pro is a single link 1.485Gbps device. It supports the following formats and frame rates as of version 2.0 firmware:
525i 29.97
625i 25
720p 23.98 (24) via the VFR selection from a 720p 59.94 signal
720p 25 via the VFR selection from a 720p 50 signal
720p 29.97 (30) via the VFR selection from a 720p 59.94 signal
720p 50
720p 59.94
1080i 25
1080i 29.97
1080p 23.98
1080p 24
1080p 25
1080p 29.97
1080PsF 23.98
1080PsF 24
1080PsF 25 via the PsF selection
1080PsF 29.97 via the PsF selection

720p 60 and 1080i 30 formats will be added to the Ki Pro with an upcoming firmware update in order to match the capabilities of the Ki Pro Mini product.

If you have questions about AJA products, don’t hesitate to contact AJA Technical Support via phone or email for assistance.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com
Aja Sales department
August 23, 2011 at 12:43 am in reply to: Audio Problem, can I eliminate the LHi as source?

You might consider contact AJA Technical Support with your questions. AJA Technical Support is provided free of charge, Monday through Friday from 9am to 5pm PST.

Based on your explanation, it may just be a setting on your mixer. AJA Technical Support will be happy to review your configuration with you.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com
Aja Sales department
August 23, 2011 at 12:32 am in reply to: Kona Capture Card/Xena BreakoutBox LHi – Won’t capture audio via HDMI cord

For AJA product related questions, feel free to contact AJA Technical Support via phone or email, Monday through Friday between 9am and 5pm PST.

Based on the explanation you provided, it might be as simple as making certain the audio selection in the Input tab is configured for HDMI, not just the video selection.

Again, please don’t hesitate to contact AJA Technical Support for assistance.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com
Aja Sales department
August 16, 2011 at 6:48 pm in reply to: VTR Xchange late start

An HD Animation codec file might require more bandwidth than an internal SATA drive on the MacPro may provide; this might be why you see the video stall before the edit. If you have an external disk array with higher bandwidth, you might consider trying the process with the file on that disk array.

To help resolve the matter, please consider contacting AJA Technical Support via phone or email, Monday through Friday between 9am and 5pm PST.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

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