[Aja Sales department]

The AJA KONA LHi is likely what you would be interested in:
https://www.aja.com/products/kona/konalhi/specs.php

If you have additional questions about the product, you should feel free to contact your local AJA reseller or AJA directly.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Feel free to contact AJA Technical Support via phone or email if you need assistance.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

You might want to confirm your driver version, firmware version, etc. by visiting the AJA website at:
https://www.aja.com/support/io/io.php

If you still have further questions, feel free to contact AJA Technical Support via phone or email for assistance.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Sorry to hear you had problems with your recent use of the Ki Pro. Problems with footage are very rare and are usually related to removing media inappropriately or an actual disk i/o error. It’s possible that your physical disk inside of the Ki Pro Storage Module has some directory issue or a bad sector. AJA can issue an RMA for the Storage Module if you’d like. Simply contact AJA Technical Support to arrange this.

Regarding removing the media appropriately: always be sure to use the SLOT button to properly remove the media. This step helps eliminate the potential for directory errors. If you have not been doing this, the directory for the media can become corrupted and lead to potential write and read issues.

Again, if you would like your Ki Pro Storage Module replaced, please feel free to contact AJA Technical Support for an RMA.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi Tom,

If you want to take full advantage of your CUDA card speeding certain things up, then you cant use the Kona 3 card to output the video to an engineering / client monitor

This is slightly incorrect.

With Premiere Pro 5, the performance of GPU accelerated Mercury and AJA cards together, was only slighly better than having no GPU at all. But with Premiere Pro 5.5 and AJA’s newest plugins, this performance has been dramatically improved.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi Ken,

Please feel free to contact our technical support staff to get help with your questions. On the URL below you’ll find all the info you need to contact them by phone, fax, or email.

https://www.aja.com/support/contact-support.php

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Ken,

Once you have started an AJA sequence, The video in that sequence will always go out to the card. There is no way to shut it off.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

The Ki Pro does not accept a composite input signal. It accepts SDI, HDMI and analog component sources. It does provide a composite output.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

AJA has just released a new 9.0.3 software version for KONA users that solves a possible Kernel Panic problem for users working with OS X 10.6.8 (Snow Leopard). Other additional improvements are included with this new version as well.

You can find the new software version for your AJA KONA product at:

https://www.aja.com/support/index.php

Please be sure to read the Release Notes document for your particular KONA product for more details.

Again, we apologize for any issue you may have experienced when using AJA products under Mac OS X 10.6.8.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

AJA has just released a new 9.0.3 software version for KONA users that solves a possible Kernel Panic problem for users working with OS X 10.6.8 (Snow Leopard). Other additional improvements are included with this new version as well.

You can find the new software version for your AJA KONA product at:

https://www.aja.com/support/index.php

Please be sure to read the Release Notes document for your particular KONA product for more details.

Again, we apologize for any issue you may have experienced when using AJA products under Mac OS X 10.6.8.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com