10.6.8 & Kona Kernal Panics

[Aja Sales department]

If you have not contacted AJA Technical Support yet, please considering doing so. It is helpful in such scenarios to email them your System Profile as well.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Adam Porter]

I actually just joined the community here to report the exact same problem.

Below is the kernel panic message if it helps anyone troubleshoot.

Fri Jun 24 21:12:30 2011
panic(cpu 7 caller 0x560821): “getPhysicalSegment() out of 32b range 0x3f10000000, len 0x0, class IOGeneralMemoryDescriptor”@/SourceCache/xnu/xnu-1504.15.3/iokit/Kernel/IOMemoryDescriptor.cpp:1594
Backtrace (CPU 7), Frame : Return Address (4 potential args on stack)
0x60e73cc8 : 0x21b837 (0x5dd7fc 0x60e73cfc 0x223ce1 0x0)
0x60e73d18 : 0x560821 (0x5e6dfc 0x10000000 0x3f 0x0)
0x60e73d68 : 0x55d2df (0x80ad100 0x0 0x0 0x8e59380)
0x60e73d88 : 0x55ceee (0x8e59380 0x0 0x0 0x10000)
0x60e73da8 : 0x6107f21a (0x8e59380 0x0 0x0 0xffffffff)
0x60e73e18 : 0x543f60 (0x61430000 0x7f81e00 0x1 0x506b76)
0x60e73e78 : 0x542137 (0x7f81e00 0x61430000 0x8e4f740 0x51a1b0)
0x60e73f28 : 0x5426e9 (0x7f81e00 0x8e51440 0x0 0x516766)
0x60e73f78 : 0x5443d5 (0x7f81e00 0x8 0x60e73fac 0x1)
0x60e73fc8 : 0x2a179c (0x7b342b0 0x0 0x10 0x0)
Kernel Extensions in backtrace (with dependencies):
com.aja.iokit.kona3(8.0)@0x61050000->0x61097fff
dependency: com.apple.iokit.IOSerialFamily(10.0.3)@0x60ea5000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x5653a000
dependency: com.apple.iokit.IOAudioFamily(1.8.3fc2)@0x60eba000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x61098000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10K540

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacPro3,1 (Mac-F42C88C8)

Uninstalling all drivers right now and installing the Combo Update in Safe Mode right now. Hopefully this works

[Aja Sales department]

As noted in the earlier post, please forward your System Profile to AJA Technical Support for review via email. You can reach them via phone or email on Monday beginning at 9am PST.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[John Davidson]

Gotcha. Sorry, I was relaying info from my editor. He deleted the drivers and all was well. He didn’t get the note to call until you guys had already closed for the day. Thanks!

John Davidson | President / Creative Director | Magic Feather Inc.

[Gary Adcock]

[Adam Porter]
“Kernel Extensions in backtrace (with dependencies): com.aja.iokit.kona3(8.0)@0x61050000->0x61097fff”

Adam, have you updated the firmware on the cards also? – this line appears to say you are working K3 v8.0 driver

note;
I have not downloaded or tried any of the new AJA software release.

gary adcock
Studio37

Post and Production Workflow Consultant
Production and Post Stereographer
Chicago, IL

https://blogs.creativecow.net/24640

[John Davidson]

I’m sorry – we deleted the drivers and all is well, except that we can’t use our Kona 3. So, I guess it’s not really that well. We’re out of town till Tuesday, but I’ll try to get our crash log sent in.

John Davidson | President / Creative Director | Magic Feather Inc.

[Aja Sales department]

The issue appears to be a conflict only when systems are updated to OS X 10.6.8. AJA will look into this matter more on Monday. Until then, it might be best to not update a KONA 3 system to OS X 10.6.8; other OS versions appear to work correctly with the KONA 3. Please contact AJA via email and attach a copy of your System Profile to the email. We are sorry for this inconvenience. In the majority of cases, an OS update will not impact the operation of an AJA product, but in this case it appears that the update does.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Robert Monaghan]

Hi,

Just updated my OS to 10.6.8. I have a 12-core MacPro.
The firmware on my Kona3 is the 64-bit 2008 release. (Latest)
I upgraded to the 9.0.1 Kona drivers before upgrading to 10.6.8.

I can’t say that this will work for everyone. But it works for me.

bob.

Robert Monaghan, CEO
Glue Tools LLC
POBox 24124
Santa Barbara, CA, 93121
United States

tel: +1 805 456 7997
fax: +1 805 456 7998

http://www.gluetools.com

[Aja Sales department]

The following information has now been posted to the AJA support page for the KONA 3:

Important Note: AJA recommends when using the KONA 3 with the KONA 9.0.1 driver under Mac OS X 10.6.8, that you boot your Mac in 64 bit mode. Please refer to the Apple support documentation for advice on how to do this properly:

https://support.apple.com/kb/HT3770
https://support.apple.com/kb/HT3773

We apologize for the inconvenience that the 10.6.8 update has been for some KONA 3 users.  An updated driver will also be forthcoming.

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Floh Peters]

[AJA Sales Department] “Important Note: AJA recommends when using the KONA 3 with the KONA 9.0.1 driver under Mac OS X 10.6.8, that you boot your Mac in 64 bit mode. “

Unfortunately there are some Kernel Extensions that are 32 bit only that we need. Plus, the first MacPro systems cannot boot in 64 bit mode at all, since their EFI is 32bit only. So hopefully an updated version will be released soon…