Aja Sales department
Forum Replies Created
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The Ki Pro only offers downconversions to SD for specific formats and frame rates. Those formats and frame rates are:
525i 29.97 (no actual conversion is performed)
625i 25 (no actual conversion is performed)
1080i 25 (downconverts to 625i 25)
1080i 29.97 (downconverts to 525i 29.97)
720p 59.94 (downconverts to 525i 29.97)
720p 50 (downconverts to 625i 25)
1080PsF 23.98 (downconverts to 525i 29.97)In many cases, you may be alerted with an “Invalid Selection” alarm if you attempt an unsupported conversion when working with the Video SG; the STATUS button will flash if such a condition occurs. If you enter the STATUS menu and use the SELECT up/down buttons, you can navigate through the screens to see the alarm. Typically you should not need to perform a downconversion for a Video SG since a variety of formats and frame rates are offered in the 41.1 Video SG Frmt menu parameter.
Some of the clip naming logic does differ between version 2.0 and version 3.0 firmware. As noted, it respects previously named media to avoid clip name collisions. This is not a defect in the clip naming, but rather a difference in the handling of clip names to protect users under a variety of naming operations including Gang Recording operations.
The Ki Pro accepts a variety of formats from a variety of sources. Having said this, there are a variety of settings on both the cameras and the Ki Pro that may impact the ability to record. Certain conversions are not possible and certain settings, such as inappropriate component levels being selected, may block recording. In such cases, an alarm is typically presented. The Ki Pro does accept 1080PsF 24 and 1080p 29.97 signals for recordings. You should consider contacting AJA Technical Support to review your configuration; there may simply be a conflicting setting(s) preventing recordings.
When using the web UI to move clips from the “All Clips” to “Playlist”, be sure that the device has not been left in Media State>Data-LAN. Playlist creation is designed to operate under the Media State>Record-Play because it allows you to review the clips prior to adding them to the playlist. The Media State>Data-LAN does not offer this capability. Media State>Data-LAN is meant for transferring media to/from the Ki Pro and was not designed as a video transport state. Again, it is probably best to contact AJA Technical Support to review your configuration and settings if you have these types of questions.
You may reach AJA Technical Support via phone or email between 9am and 5pm PST, Monday through Friday.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Please feel free to contact AJA Technical Support via phone or email between 9am and 5pm PST Monday through Friday. They will be happy to review your settings and configuration.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
If you need assistance with the Ki Pro and a particular audio configuration, please don’t hesitate to contact AJA Technical Support. As noted in this thread, it may simply be a CONFIG menu parameter setting for the audio channels. AJA Technical Support will be happy to review these settings with you. You may reach them via phone or email between 9am and 5pm PST Monday through Friday.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Center panning of audio for monitoring purposes is not a feature that is currently offered. We will pass your comment on to product management for further review and consideration.
If you have any additional questions or comments, please feel free to contact AJA Technical Support via phone or email.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
The AJA Io HD supports 1080PsF 23.98, 1080PsF 24, 1080p 23.98 and 1080p 24. Since the type of video monitor being used isn’t mentioned, please be aware that PsF will not be compatible with HDMI connected monitors and some consumer/prosumer monitors do not support 23.98 or 24 fps material.
If you need additional assistance, don’t hesitate to contact AJA Technical Support via phone or email, Monday through Friday, between 9am and 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
You might wish to review your selections in the AJA Control Panel>Video Setup tab. The Video Setup tab of the AJA Control Panel features a QuickTime Video Output Display Filter. These controls help manage the comprehensive list of video outputs and geometries that may be available to applications, particularly Final Cut Pro’s A/V Devices tab.
By selecting the checkbox next to specified parameters, the video outputs related to these specified parameters are enabled as possible video outputs for applications. As an example, if the checkbox next to 25/50 is unchecked, 50Hz video outputs are deselected and would not be available to the user in the A/V Devices tab of Final Cut Pro. To avoid confusion when working in a particular editorial environment, users might elect to leave 50Hz unchecked if they work solely in a 60Hz editorial environment.
Note: If a prompt occurs in Final Cut Pro stating that the AJA output device is missing, this simply may be due to the QuickTime Video Output Display Filter for a given parameter being unchecked for the format selected in the application. If this occurs, simply make the appropriate selection in the Control Panel application and re-enter Final Cut Pro where the selection should now be available.
This information is contained in the various KONA v9.1 product operation manuals. You don’t specify which KONA product you are using or a specific page number could be provided for your reference.
If you have additional operational questions, don’t hesitate to contact AJA Technical Support via phone or email, Monday through Friday, between 9am and 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
The HDMI output of the RED Epic, based on the current RED operational manual for the camera, is designated as a preview output by default; it can be configured for program output. Information regarding the HDMI output of the RED Epic camera can be found on page 14 and page 164 of the RED Epic Operation Guide v2.0.5.
Additional information regarding the configuration of the HDMI output of the RED Epic can be found on page 106, 107. Note that the operation guide specifies:
“NOTE: Some HDMI monitors may have trouble when “AUTO” is selected. In these cases, it is recommended to manually select the maximum monitor resolution provided.”You may need to manually configure the HDMI output for it to be seen by the Ki Pro.
The RED Epic Operation Guide may be obtained from the following link:
https://www.red.com/support/all/downloadsYou may also wish to refer to Zacuto’s website for information about their EVF product, in particular, this link:
https://www.zacuto.com/electronicviewfinder-faqThe following is stated on this FAQ page of the Zacuto website:
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Q: Why can’t I get the EVF to work when using the HDMI out to a Teradeck cube, or Ninja (or other device other than an HDMI monitor)?A: The HDMI out on the EVF was designed with the intention of using another HDMI monitor. The handshake process is different when using monitors versus recording devices or any other devices besides a monitor. Therefore, we cannot guarantee that they will work, but we are doing our best to test all these devices to hopefully get them to work. It is not guaranteed. In order to get the other devices to work you may need to purchase a splitter. SmallHd makes a pretty inexpensive splitter. We have a list of things we are working on to improve with a firmware upgrade.
—-In addition to this information, be sure that the Zacuto EVF is using version 2.0 firmware (or later) as this adds support for 1080p formats. You may find the latest firmware for the Zacuto EVF here:
https://www.zacuto.com/zfinderevf/evf-supportHaving provided this information about HDMI and the RED Epic and Zacuto EVF, it should be made clear that AJA supplies support for the RED Epic camera data via SDI connection only. SDI ancillary data from the RED Epic provides timecode, start/stop commands, and file names. When the AJA Ki Pro (using v3.0 firmware) is used alongside the camera, the CONFIG menu parameter 13.1 Camera Data may be set to RED Epic. Important operational information about working with the RED Epic and the Camera Data menu parameter is supplied on page 63 and page 64 of the AJA Ki Pro Operation Guide. You may obtain the Ki Pro operation guide from this link:
https://www.aja.com/pdf/AJA_Ki_Pro_Guide_3.0.pdfYou might consider connecting the SDI output of the RED Epic camera to the Ki Pro and then the HDMI output of the Ki Pro to the Zacuto EVF. Keep in mind that if you elect to do this, you may also wish to configure CONFIG menu parameter 1.3 1080p Playback to Progressive so that if you playback material on the Ki Pro, it will be output as progressive so that it is compatible with HDMI. You can read more about this on page 56 of the Ki Pro manual.
If you have questions about Ki Pro, don’t hesitate to contact AJA Technical Support via phone or email, Monday through Friday, between 9am and 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Please feel free to contact AJA Technical Support with information about your configuration and the operation being performed when this error prompt appeared. This error prompt may or may not be associated with the AJA software/hardware; it is hard to determine based solely on the error prompt as provided. AJA Technical Support will likely also want to know what format/frame rate, codec and operation you were performing when this Avid error prompt was displayed.
You may reach AJA Technical Support via phone or email, Monday through Friday, between 9am and 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Please feel free to contact AJA Technical Support, if you have not already, via phone or email for assistance. You may reach them Monday through Friday between 9am and 5PM PST.
There are a variety of reasons that the VTR signal might not be seen: bad or non-SDI rated cable being used, SDI output on the VTR not configured appropriately, AJA Control Panel not configured appropriately for SDI input and/or format/frame rate selection mismatch, etc. Again, AJA Technical Support can review your configuration and provide better assistance than the speculation provided here.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Various plasma, LCD, and LED monitors, as well as projectors, may have image processing delays. Setting an offset value may be appropriate when working with certain monitors.
If you have additional questions, please feel free to contact AJA Technical Support via phone or email, Monday through Friday between 9am and 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com