[Steve Brame]

[Michael Head] “If you use Encore (CS6) to export to Flash, where all can it be played?”

It’s only for computer playback.

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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Steve Brame]

But we’ve all been there. During the ‘crossover’ period between VHS and DVD, I built a 10 deck VHS dubbing system that I could burn 10 VHS tapes simultaneously directly from my editing machine’s timeline. We used it once and never got another order for VHS. I have a 10 DVD duplication machine under my desk that I haven’t used since this time last summer.

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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Steve Brame]

IF you’re using Adobe Encore to author your DVD’s, all you have to do is simply click a check box to have it output the project, menus and all, into a Flash project, ready to use.

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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Steve Brame]

Since I’m a Flash developer, that would be my first inclination. However, in the past we’ve used Autoplay Media Studio, which has a much shorter learning curve.

https://www.indigorose.com/products/autoplay-media-studio/

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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Steve Brame]

We haven’t been asked for a DVD deliverable in over a year. All online. Though we have delivered on flash drives before for a particular client, the inability to easily have a flash drive autoplay eventually became a deal breaker.

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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Steve Brame]

I’d make an SD sequence to match your desired output size/ratio and scale all of my 1080P footage to fit that sequence.

Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Steve Brame]

Unfortunately, if you recall, I eventually got a call from the professional video queue later that week and they were, let’s just say, less than helpful.

And I do appreciate the effort you have made for me the past few weeks. I’m quite sure that there are quite a few good support techs at Adobe. I can even remember some exemplary experiences in the past. Perhaps I’ve just had a run of bad luck recently.

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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Steve Brame]

[walter biscardi] “They still do that today quite honestly, I was seeing that this past April at NAB and evening events.”

I don’t doubt that they do at that level. Unfortunately, when a problem that I cannot track down occurs, I can’t get to anyone near that level. And if it happens to occur on a weekend, well, forget it. All this Memorial Day weekend I’ve looked like WALL-E as he played the damaged VHS tape, hoping against hope that we didn’t go down again. That level of care hasn’t translated down(or over, as it is)to support, at least for us ‘little guys’, and we moved our company here from the middle portion of your county, so I’m more than familiar with the size and scope of your house. Perhaps there’s a different level of support for the larger clients. Still, over the course of our Adobe experience we’ve paid them well north of $10K for their software, so that ought to count for something. Maybe I’m wrong.

Personally? I think that the Karls and Jason should be taken out of the role of ‘Evangelist’, and put it charge of a new division called ‘Customer Experience’, or maybe even ‘Customer Liaison’. Being a little tongue-in-cheek with that, but it does sound fun.

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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Steve Brame]

After suffering through a weekend of troubleshooting and dealing with totally inadequate support, I’d be a bit hesitant to recommend basing your company’s editing platform around Premiere. Yes, my problems occurred over THE weekend, meaning the weekend when the Cloud disappeared, and yet no one ever mentioned that THAT may have been the problem – they just fiddled around with me and eventually threw their hands in the air and suggested that I back up often and possibly try a reinstall – of a 2 month old install. Did the Cloud’s disappearance cause my problems…who knows? The fact remains that as soon as the Cloud reappeared, my issues went away, and things have been good ever since. Still, the fact also remains that I lost an entire weekend of work.

That being said – I love Premiere. I have edited professionally on Avid, Premiere and Final Cut, as well as some older systems that no longer exist, and I like Premiere the most. I found that with most other systems I was constantly having to resort to the manual just to recall how to do fairly simple tasks, while with Premiere, I can take a week or more break from editing, and when I start it up, it feels natural. Of course, I’m sure that the same can and will be said from Avid and FCP users.

Getting back to my initial point, a professional workflow MUST incorporate good support. Unfortunately, as you can determine here on the COW, as well as at Adobe’s forums, that is seriously lacking. Video support isn’t even available on weekends. Perhaps it’s just a factor that we’re small, very small, and support from a higher tier is more readily available for the big houses, I don’t know. I’m not concerned with that. I’m solely concerned with the fact that real ‘support’ hasn’t available to me when I’ve needed it.

I was at the SuperMeet when FCPX was introduced. I led several disconcerted FCP users over to the Adobe booth and introduced them to the Karls and others, who jumped right in to make them feel at home. That was an exiting time. No one could believe, or understand why Apple would do what they had just done. I’m now starting to have those exact feelings about Adobe.

Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Steve Brame]

Use Prelude to ingest the media folders. It will keep everything intact for you.

Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions