[Peter Mcauley]

Hi,

Well the Optical Stabilizer should have no trouble at all in stabilizing a clip such as the once that you describe. Do you have After Effects on your system? I ask only because this type of filter typically performs better in After Effects that it does in Premiere Pro. If not then we’ll figure something out, but the easiest way to tackle this problem is to stabilize in AE, render, then import and edit the rendered clip into the Premiere Pro timeline.

Cheers,

Peter.

[Peter Mcauley]

Hi,

It may be that the filter is analyzing behind the scenes – are you on a Mac or a Windows system? How long is the clip that you are filtering? Are you using the latest version of the filters?

Cheers,

Peter.

[Peter Mcauley]

Hang in there Jacob – our techs will sort that problem out for you. 🙂

Cheers,

Peter.

[Peter Mcauley]

Hi Jacob,

Have you tried contacting our support department for assistance? If not, please contact them via email at support@borisfx.com. If you have tried already and have not had a response it’s possible that your email did not make it through. Please try again if this is indeed the case and feel free to cc me (peterm@borisfx.com) on your message. I’m sure one of our techs can solve the issue for you in short order.

Cheers,

Peter.

[Peter Mcauley]

Yep – I see exactly what you are seeing, which is that at small font sizes the filter is ignoring the period on a question mark. At 40 pt and up the mark appears correct on my system. I think that for now we’ll simply have to use a font size that is larger than 40 pt for these symbols.

Thanks for bringing this up – I’ll log the problem in our database.

Cheers,

Peter.

[Peter Mcauley]

Hi Neil,

Thanks for the info – I’ll give it a shot right now on a similarly equipped system (if I can find one with that version of FCP – most are running 702 here) and let you know how it looks.

More in a bit.

Cheers,

Peter.

[Peter Mcauley]

I suspect that the filter will simply be ignored and doubt that the presence of an unsupported filter in the timeline could cause a crash. You can always open the CS5 project with the caps lock enabled, which prevents on-screen rendering, and then navigate to the section where the RED filter is in the timeline and remove it before releasing the caps lock.

Cheers,

Peter.

[Peter Mcauley]

Hi,

Have you tried contacting our support department regarding this issue? You can reach them by sending them an email describing the problem to support@borisfx.com. In your email, you should include your system information (OS version, hardware type etc) so that one of our techs can aid you in solving the problem. I’m certain that they will have you up and running in very short order.

Cheers,

Peter.

[Peter Mcauley]

Hi Neil,

Can you provide more information regarding the system and font and point tize that you are attempting to extrude? In most cases, it’s a wysiwyg situation, in other words, the extrusion will be an exact match to the non-extruded text. If the point size of the text is small, have you tried using a larger font size? Have you tried switching to a different font?

Cheers,

Peter.

[Peter Mcauley]

Currently the BCC Beat Reactor filter will only work with After Effects.

Cheers,

Peter.