Replies – Forums – Peter Mcauley – Page 24

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Peter Mcauley
March 30, 2012 at 3:43 pm in reply to: Colour picker still broke in RED 5.1.3.557?

Hi Jaeson,

We’ve reproduced the issue on our systems and are going to fix it for you. Thank you for bringing this to our attention.

Cheers,

Peter.
Peter Mcauley
March 30, 2012 at 12:40 pm in reply to: Colour picker still broke in RED 5.1.3.557?

Hi Jaeson,

We just checked that in our labs and it’s operating as expected. Can you please generate a short screen-capture clip showing us the steps that you are taking and how it is not working for you. This will help us to see what you are seeing and understand better the problem on your system.

Thanks,

Peter.
Peter Mcauley
March 30, 2012 at 12:14 pm in reply to: Colour picker still broke in RED 5.1.3.557?

Hi Jaeson,

Thanks for letting us know … I’ll ask engineering to see what they can do to elevate the status of this issue.

Thanks,

Peter.
Peter Mcauley
March 29, 2012 at 6:52 pm in reply to: Latest Update for Boris RED Killed Boris

Yep … you need the 32 bit version of RED 5 though.

Cheers,

Peter.
Peter Mcauley
March 29, 2012 at 6:46 pm in reply to: Latest Update for Boris RED Killed Boris

Hi Ken,

Thanks for sending in your proof of purchase … seems like you should be all set now.

Cheers,

Peter.
Peter Mcauley
March 29, 2012 at 5:23 pm in reply to: Latest Update for Boris RED Killed Boris

Hi Ken,

If you bought the product then we must have a record of the purchase. Did you purchase using the same name that you are using in this forum?

Thanks,

Peter.
Peter Mcauley
March 29, 2012 at 5:20 pm in reply to: BCC 8 – Pixel Chooser for Lens Flare, LF Advanced & LF 3D (Sony Vegas)

Hi Robert,

I’ll add this suggestion as a feature request. I’m assuming that your goal was to use the matte function in the pixelchooser to hold back the flare from areas in the image … is this correct? If so, you might want to try the obscuration map feature in the Lens Flare 3D. You can set this up to hold back the lens flare so that when the LF passes over rigid objects in the scene the lens flare will be obscured by the foreground object.

I hope this helps.

Peter.
Peter Mcauley
March 29, 2012 at 2:03 pm in reply to: Must Boris products be purchased separately for Each host?

Hi David,

The short answer is yes, different host API’s require a different license. Perhaps you should put a call into one of our sales associates and chat to them about the issue to see what they can do … 🙂

888 772 6747

Cheers,

Peter.
Peter Mcauley
March 29, 2012 at 1:58 pm in reply to: Latest Update for Boris RED Killed Boris

Hi Ken,

We have had no other reports like this but I’m sure we can help solve the problem.

Please reach out to our support guys asap … they’ll sort this out for you either over the phone or via email, whichever is most convenient for you.

888 772 6747
support@borisfx.com

Cheers,

Peter.
Peter Mcauley
March 27, 2012 at 9:39 pm in reply to: Can I cumulative paint with a keyed animation?

Hi Jaeson,

Sure … that should be fairly easy to do actually. Any or all of the paint strokes that you create in Boris RED can be set to reveal an image over time.

Here’s a link to a free paint tutorial on the web:

https://www.borisfx.com/videos/RED/Paint-System.php

Cheers,

Peter.

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