[Peter Mcauley]

Hi Dan,

Can you please tell me what the exact versions of RED and FE that you have installed and also the type of machine and flavor of OS you are using? I’ll need this info before I can provide you with an answer to your query.

Thanks,

Peter.

[Peter Mcauley]

Hi Mark,

Yes, this is intentional. The Intelligent Assistant product was discontinued and replaced with the new electronic help system. There are also many tutorials on the BorisFX web site – might be worth a look. You can find them here: https://www.borisfx.com/tutorials/

Thanks,

Peter.

[Peter Mcauley]

Hi,

All you need to do is to add a new track in RED underneath the V2 track. Then set the media for this new track to V1 and you should be good to go.

You might want to take a look at the integrated electronic help system in RED – there is a wealth of information contained in the help system that would probably be very useful to you.

I hope this helps.

Peter.

[Peter Mcauley]

Hi Bill,

One of the technicians from our support team just let me know that they responded to your support query immediately upon seeing it earlier this afternoon.

I’m sorry that you experienced a delay in getting help for the problems with your system and on behalf of the company I offer our sincere apologies for that.

If you prefer not to pay for a support contract then I can assist you for free via this forum, however I can’t guarantee an immediate response. The posting that I noticed on the Cow forum is the first knowledge that I had of your issue – could you please tell me on what other forums did you post this query?

FYI – we also offer a very moderately priced per-incident support rate as well as the full price annual support contract and that all of our technicians are highly knowledgeable, extremely competent and a pleasure to work with.

Cheers,

Peter.

[Peter Mcauley]

Hi,

Sorry to hear that you’re having problems with the serial and I’d love to offer you some assistance but this is not something that I can help you with. You need to call support or sales, as they have your registration information and are the only once who can help you with this problem. Try calling instead of sending an email if you don’t get a response within 24 hours of your email request.

Cheers,

Peter.

[Peter Mcauley]

Hi Amanda,

To use the matte that you generated through the container as an alpha channel that can generate transparent areas for another track containing video, you need to place the container in the upstream or downstream matte sub-layer on the video that you want to be on top (V1.) You can see these mask sub-layers when you twirl down the shape track in the timeline. Once you do this, the clip on the layer below this, the V2 track, will show through where there is alpha in the V1 layer.

If you would like, feel free to to send me the AvidFX settings file that you are working on and I can set it up for you to demonstrate how this works – when I have it set-up I can then send it back to you. You can send this file to me here: peterm@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Hi,

Well the 4 point tracker in RED can actually do what you are asking. Some years ago I created a demo that I used to show at trade shows and events where a person walked through a room holding a framed picture. The person was moving the picture in her hands while walking toward the camera. I replaced the picture within the frame.

I set a point to each corner of the picture frame, set the tracker to analyze the clip, then used this recovered data to control the position, rotation and scale of the clip that I used to replace the painting inside the picture frame.

So, the answer is yes, RED can do what you are trying to do.

I hope this helps.

P.

[Peter Mcauley]

Hi Ramone,

I just tried the link (using Safari) and it and immediately started the download of this fix to my desktop. Can you give it another shot?

Cheers,

Peter.

[Peter Mcauley]

Hi Vetal,

Boris RED includes a 4 point motion tracker that can be used to lock one image onto another moving image, such as the effect that you have described. If you are unclear as to how to use the motion tracker, then launch RED and choose Help>Boris RED Help, which will open the electronic help system in a web browser. Then simply go to the search tab and type in motion tracker and you will find a tutorial that shows you how to use this feature.

I hope this helps.

Peter.

[Peter Mcauley]

Hi Tracy,

Glad to hear that helped. Unfortunately it is only available in electronic form, however you should be able to print this out with your local network printer.

There are in fact several DVD tutorials out there – I can’t say which one is better than the other but perhaps you should take a look to see if one of them fits your needs.

Cheers,

Peter.