[Peter Mcauley]

Hi Andy,

If you could send us a project file we would be happy to take a look at it to see if we can understand the cause of the problem that you are experiencing when uprezzing the project from PAL in BLUE or RED.

You can send the project to me here at peterm@borisfx.com. If the project is greater than a couple of MB in size then you should send it to me via FTP. There is a free FTP utility called yousendit.ftp which works well. Just sign up and send me the file. You shouldn’t need to send us any media clips – just the project file.

Cheers,

Peter.

[Peter Mcauley]

Thanks for all of your kind words Jeff – I’m glad that we could assist you in solving the problem.

Cheers,

Peter.

[Peter Mcauley]

Hi Enzo,

We are now aware that there is an issue with RED 4.3 running in the latest version of CS4 Premiere Pro and our engineering team is currently working on implementing a solution that we expect to have available very soon. It’s difficult to say for sure but we hope have a version of RED 4 with a fix for the Premiere Pro issue up on our site and ready for download in the next week or two. The current version of BCC (5.0.1) should work just fine in CS4 AE and Premiere Pro.

Cheers,

Peter.

[Peter Mcauley]

Hi Jeff,

I can understand how this must be frustrating for you and with that I’d like to have one of our tech support guru’s talk you through this over the phone. If you could please send me (privately) your number I’ll have one of the guys give you a call within the next hour or so to resolve the issue. You can send your phone number to me at peterm@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Hi Christian,

We’re currently investigating the issue and as soon as the engineering team has arrived at a solution, we will make this available as a free patch for all of our UI products (BLUE/RED/FX/Graffiti).

I’ll post a message to this list as soon as we have resolved the issue and have the patch up on our site.

Cheers,

Peter.

[Peter Mcauley]

Hi Jeff,

I think the installer that you are using for BCC 5 might not be the latest version as this sounds like an issue that was fixed with the latest version of BCC 5.

To fix it on your end, you need to move the filters from the MediaCore folder and place them into the AE CS3 plug-ins folder. (Applications/Adobe After Effects CS3/Plug-ins/) You need to make sure to remove them completely from the MediaCore folder to avoid getting error messages about duplicate filters.

Please let me know if that solves the problem for you.

Cheers,

Peter.

[Peter Mcauley]

Hi Jeff,

When you installed the BCC filters, did you select CS3 in the BCC installer prompt? Are you installing this onto MacIntel or G5 (PPC) systems?

Thanks,

Peter.

[Peter Mcauley]

Hi Enzo,

We have confirmed that there is indeed an issue with RED 4.3.1 when used with Adobe Premiere Pro CS3 and 4 on Vista. We will issue a patch to correct the problem as soon as we can. Meanwhile, if you have After Effects installed, you can use RED safely within that host on Vista. Or you can also use RED in it’s standalone mode of operation within the Vista environment and then export a quicktime or avi file, which you can then import into Premiere Pro.

Cheers,

Peter.

[Peter Mcauley]

Hello Enzo,

The hardware / software configuration that you have listed should work without generating this type of error. I’ll check with the folks in our QA lab to see if they have seen or heard of this happening before.

Cheers,

Peter.

[Peter Mcauley]

Hi Dennis,

It’s unclear to me what the cause of this strange behavior might be so I suggest that if you don’t see any helpful responses to your query on this forum that you contact our support department directly and have one of the techs walk you through resolving this issue.

You can reach them at support@borisfx.com

Cheers,

Peter.