[Peter Mcauley]

Hi Jim,

If you send us a copy of the project we’ll take a look at it to see if we can understand what is going on.

If you send the project to me at peterm@borisfx.com I’ll forward it on to one of the Vegas experts here to see if they understand the problem and can offer a solution.

Cheers,

Peter.

[Peter Mcauley]

Hi,

I strongly suggest that you contact someone from our technical support team who can assist you in solving the mystery surrounding the missing plug-ins on your system. You should get in touch with them via email at support@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Vegas will not pass us alpha when applied as a Filter. You will need to bring the alpha file straight into FX UI. So,

1) apply FX as a Filter to a video clip and then launch us and layer on V2 the alpha file by bringing it straight in FX UI etc

or

2) apply FX as a Filter in Vegas to an Empty Event on V2 and then launch us and bring in the file with alpha in FX UI etc

or

3) apply FX as a Generator (instead of applying it as a Filter to an Empty Event on V2) on V2 in Vegas and then launch FX UI and bring in the alpha file straight in there etc

note: this is a Static Generator with 1 frame duration so you won’t be able to animate. If you want to animate then you need to follow steps in 1 or 2

Cheers,

Peter.

[Peter Mcauley]

Hi Mark,

I just rendered the effect in Final Cut and it looked fine … can you please send me your host/platform info?

Thanks,

Peter.

[Peter Mcauley]

Hi Mark,

I received the project from you but I forgot to ask you what host you are using RED in when you see this problem. Also, what operating system are you running this on? So I would like to know:

• Host name and version
• OS type and version

Thanks,

Peter.

[Peter Mcauley]

Hi,

If you send us the project we’ll take a look to see if we can understand what is happening to cause the text to disappear like that.

Please send the AE project to peterm@borisfx.com

Cheers,

Peter.

[Peter Mcauley]

I highly doubt it – Boris FX 8.x is not set up to run on a system with FCP 6. You need Boris FX 9.1+ for that.

Cheers,

Peter.

[Peter Mcauley]

Hi Craig,

I’m assuming that there must be something missing from the product installation as we have not had any other reports of this problem before now. I suggest that you get in touch with our support department – one of the support technicians can aid you in getting the program to behave as expected.

Cheers,

Peter.

[Peter Mcauley]

Hi K,

I’ll keep this in mind and see if we can create some sort of overview to the different keyers at some stage soon. I think many would benefit from this info – thanks for mentioning it.

Cheers,

Peter.

[Peter Mcauley]

Hi Mark,

It might be something simple that is causing this to happen. If you would like to send me the RED project file I’ll gladly take a look at it to see if I can figure out a solution. You can send the file to me via email at peterm@borisfx.com.

Cheers,

Peter.