[Matt Rhodes]

Hi Bill.

Would you be able to send me your .aep file (no media files necessary)? I’d be happy to take a look.
We just fixed an obscure bug relating to certain scenes. I’d like to see if your scene falls into this category, or if there’s another problem.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
matt@zaxwerks.com

[Matt Rhodes]

Hi Mike.

You may be finding that After Effects is showing the jaggies, but it’s really just field separation and may look fine in your final output.

Would you be able to send me your PA project? And possibly your AE project?
I’d be happy to take a look.

Also, what’s the final destination for these movies? DVD?

Send files to: matt@zaxwerks.com

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi John.

Serpentine layers exist as 2D layers. We simulate the 3D look by taking in AE’s camera, lights, and paths to render a 3D image.

You’re correct in that you cannot have a serpent fly around a regular 3D AE layer without some visual tricks. They don’t really exist in the same 3D space, although many artists have been able to make it look like they’re in the same space.

Let us know if you have more questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Nate.

Make sure you using the latest version of the software. The current version of ProAnimator is v4.5.1.

You can find current versions here:
https://zaxwerks.com/download

Let us know if you have any other questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi John.

The problem occurs with ProAnimator because we have two windows we’re controlling.
One is the main UI and the other is the Animation UI. There are some messaging
conflicts between our windows and AE’s panels.
Invigorator only has one window.

This problem will be resolved in the next big version of ProAnimator (we’re working on it).

Let us know if you have more questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Joseph.

If you can, send me your project file (only the .aep file) and I’ll take a look.
Also send me a few steps to follow.

Note that the current version of ProAnimator is v4.5.1. We suggest you upgrade (it’s free) if possible: https://zaxwerks.com/download

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Terry.

Would you be able to send me your project file? I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Blahtor.

You may need to select the “Use Comp Camera” checkbox in the Invigorator’s parameter list.

To do this:
1. Open your project and select the layer with the Invigorator applied.
2. Open the Effect Controls Window (ECW) and look for the checkbox under the preview window labeled “Use Comp Camera.” Make sure it’s checked.

If this still doesn’t help, feel free to send me your project. I’d be happy to take a look.
Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Milton.

Would you be able to send me your project? No media files necessary.

Please tell us:
– Which platform you’re using (Mac/PC)
– Which OS version you’re using
– Which AE version you’re using
– Which Invig version you’re using (the current version is v4.5.0)

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Von.

Are you using the current version of ProModeler (currently v4.5.1)?

Would you be able to send me your project (and probably their assets)? I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.