Steve,
How are you saving the “presets”.
If you work in standalone you can try saving out the Boris FX settings.
So you launch FX standalone or as a plug, when you get the effect you want choose File> save settings as.
Then if you want to use those settings again you can simply open them in another instance of the effect.
Also we got your voicemail. You can always e-mail us direct: support@borisfx.com
Let me know if you need a call.
-Matt