Replies – Forums – Kristian Lam – Page 4

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Kristian Lam
February 19, 2012 at 11:37 pm in reply to: New HyperDeck 2.5 Beta software available now.

Hi Paolo,

Yes, we will issue another quick beta update soon that adds the timecode and SDI trigger recording features to HyperDeck Shuttle 1.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
February 14, 2012 at 11:00 pm in reply to: Hyperdeck Shuttle Question

Hi Matthew,

This means you’re dropping frames when recording. What SSD are you using? Are they on our list of qualified ones?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
February 10, 2012 at 6:31 am in reply to: Still no word RE: Intensity Pro Extreme?

Hi guys,

We have started shipping Intensity Extreme so you’ve ordered them, you should be getting them soon. They are just making their way to our various channels.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
February 9, 2012 at 11:18 pm in reply to: Audio clipping

Hi Julian,

You can find the archived drivers for the Mac at the URL below:

https://www.blackmagic-design.com/support/archive/?sid=3945&os=mac&pid=4012&custom=1&dlSeries=

regards

Kristian Lam
Blackmagic Design
Kristian Lam
February 8, 2012 at 11:04 pm in reply to: Blackmagic Desktop 9.2 Beta 2 – not working for me

Hi,

Did you restart FCPX?

FCPX will only pick up the single output option specified in the Blackmagic preferences. For example, if you set 1080p 23.98 in the Blackmagic preferences and start FCPX, the only option you’ll see is 1080p 23.98. This is regardless of what your timeline format is as FCPX will convert the output on the fly to match your required output.

Say you want to change the output format to 1080i50, then you’ll need to do so in the system preferences and then restart FCPX for it to pick up the new format.

I hope this makes sense.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
February 8, 2012 at 12:12 am in reply to: My Blackmagic Intensity Shuttle is dead

Hi Lorenzo,

Your reseller should be able to help you organise the RMA. I’ll bring this to the attention of our tech support team in your region.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
February 8, 2012 at 12:11 am in reply to: Audio clipping

Hi Julian,

What product are you using? Is this on capture or playback?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
February 7, 2012 at 8:44 pm in reply to: 9.2 on Intensity card only shows SD 720×480

Hi,

Desktop Video 9.2 Beta 2 is now available. This addresses the issue you’ve seen with Intensity Pro.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
February 7, 2012 at 8:42 pm in reply to: Black Magic Intensity Pro Svideo out

Hi Allan,

Unfortunately no. Intensity Pro cannot do simultaneous HD and SD output. If you need an S-Video output, enable the down conversion settings in the preferences and the S-Video output will work. However, this means your HDMI output will also be in SD.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
February 6, 2012 at 4:36 am in reply to: HyperDeck Studio Review

[Tyler Edwards] “In my experience with the Hyperdeck I couldn’t browse clips or playback any other clips on the drive except for the last played clip. Not a HUGE issue for my install, but an issue none the less. I’m very excited to see what compression format you are rolling out and definitely the timecode.
“

That’s really strange. What video format are you working in? 1080i59.94? PAL?

regards

Kristian Lam
Blackmagic Design

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