[Kevin Monahan]

HI all,
We have restored Adobe login services and all services are now online. https://status.creativecloud.com Sorry for any trouble this outage has caused.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Keith,
Please let me know if you are having any trouble working with Adobe CC applications. We are hoping for a fix soon. You can see our status here: https://status.creativecloud.com

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Mitch,

[Mitch Ives] “As I understand it, if you had it already installed and weren’t due to renew this month on that day, you were okay. “

Users should still be able to work with their applications. If you cannot open an application because you weren’t signed in or the like, you can still open the application in trial mode. Here’s how:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-service-outage.html?scid=social_20140515_24010444

If anyone is having trouble working with CC apps, please let me know.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi,
Here is a doc with the official workaround: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-service-outage.html?scid=social_20140515_24010444

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Ryan,

[Ryan Walker] “I’m in the 30 Day trial and all of my assets are now missing. “

Your assets shouldn’t be missing when you open the project. You may have to relink the clips, though. Is that what you mean? Relinking is somewhat of an automated process so that should not be too difficult to get through. If so, please let us know your specific issue.

[Ryan Walker] “when I’m done in trial mode I have to do it again?”

I’m not sure exactly what you mean. Do you mean relinking clips in your older project? Let us know any specific problems you’re having currently and we’ll try to help.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Ryan,

[Ryan Walker] “CC asked me to do the 30-day trial in every single program. Is the 30-day mode a replica of the original program, or am I going to be limited on features?”

Right, this puts you into “trial mode.” The 30 day trial is a fully functioning trial.

[Ryan Walker] “When everything returns back to normal, is the 30-day trial going to be tough to deal with, or is it as simple as putting in my ID?”

Yes, It should be as simple as signing back in.

[Ryan Walker] “Please do tell what is happening to the Adobe CC that has turned this into a day plus situation?”

Unfortunately, I can’t answer that question specifically. Sorry.

[Ryan Walker] “How long do you see this playing out for?”

Another answer I can’t give specifically, but we are working hard on a fix. Stay tuned to https://twitter.com/AdobeCare for updated info.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Ryan,
A fix is coming very soon. In the mean time, you can try the following:

[Kevin Monahan]

Hi Ryan,
As our agent said, we are currently experiencing problems related to the Adobe Creative Cloud application. Very sorry that this is affecting your ability to get work done. We are working on a fix, which should be resolved soon. On behalf of Adobe, I apologize for this problem.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Steve,

[Steve Brame] “”I am sorry that I am not sure that we are not sure of timeframe since our relevant team have verify the case details and will contact you with a reslution.””

First of all, sorry that you had a poor experience with support. It appears that you contacted support on Saturday. Only our front line support staff is on the line over the weekend. Our video queue does not work on the weekend, so that is why they said we would call you back.

I know you have had a number of incidents related to Creative Cloud in the past. I hope that we can help you fix this issue permanently.

I will send you an email right now about this issue.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Shravan,
Sorry to be the bearer of bad news. There are not many avenues to getting sponsorship for a video post production job as there are already too many qualified Americans for that job. That’s kind of how it works.

It’s still possible to get a work visa, but not easy I’m afraid. You may as well apply for a green card, though, you never know if your number might come up.

https://www.uscis.gov/green-card/green-card-processes-and-procedures/green-card-processes-procedures

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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