Adobe CC goes down for 24 hours

[Jeremy Garchow]

Microsoft Office365 wasn’t working either, and to add insult to injury, Netflix was also down.

Of course, I picked the wrong day to stop sniffing glue, I mean, I picked the wrong day to try and install some Tubes with subscription plans.

[Steve Connor]

[Jeremy Garchow] “Of course, I picked the wrong day to stop sniffing glue, I mean, I picked the wrong day to try and install some Tubes with subscription plans.”

Surely you can’t be serious?

Steve Connor
Mellowing slowly

[Jeremy Garchow]

I know it’s shocking, but I am serious, and don’t call me Shirley.

[Dave Gage]

[Jeremy Garchow] “…but I am serious, and don’t call me Shirley.”

Roger, Roger.

[Kevin Monahan]

Hi Mitch,

[Mitch Ives] “As I understand it, if you had it already installed and weren’t due to renew this month on that day, you were okay. “

Users should still be able to work with their applications. If you cannot open an application because you weren’t signed in or the like, you can still open the application in trial mode. Here’s how:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-service-outage.html?scid=social_20140515_24010444

If anyone is having trouble working with CC apps, please let me know.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Herb Sevush]

As much as i don’t like the subscription plan this is really not a big deal for most users. Cloud software is run locally, there is no need to be in touch with the cloud on a daily basis. It’s like the App store being down for a day.

Herb Sevush
Zebra Productions
—————————
nothin’ attached to nothin’
“Deciding the spine is the process of editing” F. Bieberkopf

[Aindreas Gallagher]

reading it, I’m not sure it’s that simple – there are frozen client typekit font issues, for whatever that’s worth, and certain people are actually getting currently locked out of software.

on some level, for a certain percentage, live in use adobe software is getting killed in their shop.

If it wasn’t, kevin monaghan wouldn’t be directing emergency trial installs to those customers – as he has in the last hour here – as a solution.

I’m not sure this is throwaway. some of the stuff on their facebook is very bald, and it’s from their customers. posts are extremely specific.

People are being locked out in the working day, and the online stuff from the adobe backend is mental. do feel free to look up the adobe responses.

https://vimeo.com/user1590967/videos http://www.ogallchoir.net promo producer/editor.grading/motion graphics

[Aindreas Gallagher]

[Kevin Monahan] “if you cannot open an application because you weren’t signed in or the like, you can still open the application in trial mode. Here’s how:
“

so when the forced subscription falls apart due to absolutely no backend and the three guys left with sticky tape running PR, server maintenance, photocopier repair and customer response for the untold adobe customer millions – so when these guys tell us to now boot emergency trial versions of your software until an unpaid adobe gerbil staggers in the back door with a patch fix on a hard drive –

so that’s what’s happening now? that’s adobe these days?

say it ain’t so joe.

https://vimeo.com/user1590967/videos http://www.ogallchoir.net promo producer/editor.grading/motion graphics

[Bret Williams]

There’s a sale a Penneys!

[Franz Bieberkopf]

[Herb Sevush] “… this is really not a big deal for most users.”

Herb,

I think it was a bit more serious. arstechnica reported it as this:

“Those who haven’t signed off since the outage began may find their service remains unimpaired. Anyone who is currently signed in should not sign out or update. Those who are currently signed out and cannot successfully log in should try signing in using the trial mode of their software. Those who receive a message that their trial mode has expired may be able to use their Creative Cloud apps in bonus launch state.

“If you receive a message to Renew your subscription … then your bonus launch has expired,” Thursday’s advisory stated. “If your bonus launch has expired then you will be unable to utilize the Creative Cloud applications on your current computer until the outage is complete. Updates will be shared on Twitter at @AdobeCare.””

https://arstechnica.com/information-technology/2014/05/outage-of-adobe-creative-cloud-more-than-a-day-old-locks-out-app-users/

Franz.