Adobe ID Not Valid Anymore???

Adobe Creative Cloud

Adobe ID Not Valid Anymore???

Posted by Ryan Walker on May 14, 2014 at 9:51 pm

I’m in the middle of a major project and I received a popup to sign into my Creative Cloud manager. I did so, and my password was deemed invalid. I then tried to reset the password and I was informed my Adobe ID was invalid. This was my biggest fear in using this silly product. I’m knee deep in a project, and I’m locked out of Premiere. I’ve made payment, and restarted my Mac and taken the normal steps.

Just Spoke to customer support and this is what they said

Bopanna N B: Hello! Welcome to Adobe Customer Service.
Bopanna N B: Hi Ryan.
Ryan Walker: Hey
Bopanna N B: We appreciate your patience and regret the inconvenience due to high wait time.
Bopanna N B: We are sorry but Adobe.com and related services are experiencing a login based outage. Our apologies for the inconvenience and request you to check back after a few hours as our IT/Web team is working on this.
Bopanna N B: Is there anything else I can help you with?
Ryan Walker: I can’t open Premiere. So I’m just done for the day?
Bopanna N B: I suggest you to contact us after some hours to help you fix the issue, we are working on it.
Bopanna N B: Is there anything else I can help you with?
Ryan Walker: Really should offer a product you can maintain. I’m out

Ryan Walker replied 11 years, 11 months ago 10 Members · 22 Replies
22 Replies

Kevin Monahan
May 14, 2014 at 11:15 pm

Hi Ryan,
As our agent said, we are currently experiencing problems related to the Adobe Creative Cloud application. Very sorry that this is affecting your ability to get work done. We are working on a fix, which should be resolved soon. On behalf of Adobe, I apologize for this problem.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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Ryan Walker
May 14, 2014 at 11:55 pm

Kevin,
While it’s nice that you’ve apologized, I still don’t have a working product. The product was paid for and I expect the service. Like I stated before, don’t move Adobe products fully online if you can’t supply the service you’ve promised. I don’t care about a refund. What I care about is that I can’t deliver on a project I’ve promised.

We have enough computer and software problems without Adobe adding another layer mess to it all. Nothing personal Kevin, but the concept of CC stinks. It’s just another headache.
Ian Crockford
May 15, 2014 at 8:53 am

For me, I think one of the even more annoying issues with this outage is that it doesn’t appear to be reported anywhere. I contacted support, like you, and got exactly (word-for-word) the same response about the outage. I asked where I could check on the status of this issue and was told that there was no web page where services outages were reported. So now, I’ve no idea how to be kept informed as to when the issue may be resolved, and will just be facing a day of “maybe”.

I just don’t understand why Adobe don’t publish service status information. Is it, perhaps, because the service is so flaky and they have something to hide? Personally, I’ve not had this issue before, but perhaps I’ve just been lucky. And if this event *is* a rarity, why not be upfront and honest, report the problem, and be open with their customers?

Mind boggles.

Ian
Cécile Féat
May 15, 2014 at 9:18 am

There is a page with status update:

https://status.creativecloud.com/
Ian Crockford
May 15, 2014 at 10:17 am

Thank you. Useful to know!

Shame the Adobe help agent didn’t know about this page, mind!
Jeff Handy
May 15, 2014 at 2:08 pm

It sure would be useful if Adobe had a temporary, time limited, manual authentication method in the absence of online authentication. That’d keep this kind of mess from ever happening. Businesses NEED their software working in order to stay in business. Unless this is addressed thoughtfully, outages like this are going to kill the trust. I say this as a two year CC member with two accounts and, so far, no issues.

HandyGeek
Greg Jones
May 15, 2014 at 2:11 pm

I’m getting the same error. I’m able to use the programs with no problem, but the Creative Cloud app doesn’t work. Hopefully they fix this before the apps needs to sign in to work. I believe it has to sign in every month or so.

Greg Jones
D7,Inc.
David Hildreth
May 15, 2014 at 3:48 pm

I am having a similar issue. All though I can’t seem to get into any app without signing in. Is there a workaround?
Andrew Clark
May 15, 2014 at 5:36 pm

Yikes … is this true; that we have to sign in every month (or more often) to keep the applications running?!
Kevin Monahan
May 15, 2014 at 6:17 pm

Hi Ryan,
A fix is coming very soon. In the mean time, you can try the following:
Take your computer offline