[Kevin Monahan]

Thanks, much! I got it.

Best,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Kevin Monahan]

Hi Eric,
Yes, we do know it’s isolated to the new Mac Pro.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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[Kevin Monahan]

Hi,
If you are experiencing this issue and have the time to help us out, here’s what we’re looking for:

Mac Model:
Memory:
GPU:
Premiere Pro version:
Storage – local vs network:
3rd party IO?:
Dual monitor GPU?:
3rd party plug-ins loaded?:
Type of footage?:

Also, please provide crash log and project file, if possible.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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[Kevin Monahan]

Hi Eric,
Not sure. Would you like me to find out?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Kevin Monahan]

Hi,
We are having a difficult time trying to reproduce this issue. If anyone is having this issue personally, please let me know: kmonahan AT adobe

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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[Kevin Monahan]

Hi Oliver,
Thanks for reporting on this. Let me investigate this issue.

Best,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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[Kevin Monahan]

Yes, Tim. Also, if you’re using “Final Cut Pro” shortcuts in CC, nudge clip selection up/down does need to be set manually.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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[Kevin Monahan]

OK, Steve. Thanks for reporting back. I also sent you an email if you need further support.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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[Kevin Monahan]

Hi Steve,
Sorry you’re having problems again. Let me research this issue and see what’s going on.

In the mean time, can you enable Mercury Playback Engine Software Only in Premiere Pro and AME? Try exporting from both Premiere and AME and see if your encode times return to normal.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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[Kevin Monahan]

Thanks, Keith. Actually, everything got fixed yesterday afternoon. Sorry if this caused you any grief.

Cheers,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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