Forum Replies Created

Page 38 of 45
  • Joshua Helling

    June 17, 2009 at 6:40 pm in reply to: Decklink SDI frame rates

    I’m not sure how you didn’t get a consistent answer about the frame sizes and rates, as it is something all the guys are quite familiar with. But let me see if I can clarify for you.

    720p24: Native, no. If you are using a Varicam device with varicam footage, then it will capture/create 720p24 over 60 (normal varicam mode).

    720p30: Native, No. Same thing, if you are using a Varicam 30p project it will work.

    Since you are using a varicam camera if you are using varicam then our board works in the same way. It will capture your footage and work with the flagged frames natively (even though the files are over 60 FPS). So over cranking and under cranking will work normally within those frame rates. So if your target is 24p, then use the 24p varicam mode and only the flagged frames will be used. Same with 30p.

    I hope that helps.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    June 17, 2009 at 6:32 pm in reply to: Video Playback

    Hrm…well it looks like your sequence setting got messed up. The Audio selection is definitely not right.

    Easiest way to get back to right is to start a new project, and open a new sequence. Then make sure you select the Blackmagic HDTV 1080i59.94 ProRes setup. That should default everything back to what it should be.

    If you continue to have issues, give us a call and we can walk through a few more things.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    June 17, 2009 at 6:29 pm in reply to: Decklink HD Extreme in Nehalem Mac Pro

    Well…the expansion slot utility only worked on the first gen MacPro. So it is present on the new machines but should not run.

    As for preview in AfterEffects, please keep in mind that we will not accelerate this. So if you are using HD, you might have to use the feature to fill the buffer first. I think it’s “+” or “0” (sorry can’t remember off the top of my head).

    Something to consider. When you are not using our board the software has the option of scaling the preview. But when using our board that option doesn’t exist. So you may drop frames when trying to do a RT preview.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • The LUTs were never available on the HD Extreme 3. They were on the HD Extreme 2 but we removed the feature from the HD Extreme 3 in favor of the hardware scaler.

    In short what you are seeing is normal.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    June 17, 2009 at 6:21 pm in reply to: Premiere crashes in BM HD project

    Hey Martin,

    Sorry about that. We’ve seen that issue and have reproduced it. We are working on getting a fix out as soon as possible. Can you confirm what compression type you are using?

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Hello Adam,

    This is basically the response we’ve sent you via Email. Please respond to that email if possible as it is easier to help that way.

    Since we have not gotten any reports of this elsewhere, it took some time to coordinate with the worldwide offices if we had any current reports of something similar. So after talking to some of the other offices can you try a few things to see if it helps.

    First in the System Preferences, Blackmagic preferences, UNCHECK the remove jitter when video is paused option. Does this help your issue?

    Also when it’s not playing video, can you set it to output Black or even Video Desktop? Does changing this option affect your results?

    Is there anything you do that can cause it to always lay it off with a duplicate frame? 3/4 of the time is a high amount but anything we can to solidify the results would also help in tracking back this issue.

    (that request is not so clear, but do layoffs that start on certain frame more likely to cause this issue?)

    Lastly, does this happen if you use our Deck Control application or only FCP?

    And last week you had mentioned you had found a workaround. What was the workaround that you are doing that either fixes or lessens this issue?

    Two other things we wanted updating on (you told us in previous conversations but we can’t recall) what deck are you using again? And did you try adjusting the offset values in FCP/DeckControl.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    June 11, 2009 at 8:59 pm in reply to: Video Desktop problems

    Gah..sorry. I missed a critical bit of information on this one.

    Okay, so for your issues with the display drivers. This can happen if our boards are put into PCI-e slots that are primarily designed for use in SLI or Crossfire applications. So if you can move the board into “universal” slots, or in the BIOS throttle the slot to 1x lane.

    If that doesn’t help there may be a compatibility issue with the motherboard (but I would rule out other things first). Try updating the MOBO bios and the chipset drivers for the motherboard.

    As for the video Desktop mode. You have a Decklink SP. That’s a SD board, and so it will only output SD resolutions. So 486i and 576i are your only options there. Decklink HD Extreme, and the Multibridge lines have access to HD frame sizes for Desktop output.

    I hope that helps.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    June 9, 2009 at 9:53 pm in reply to: Video Desktop problems

    Try this,

    Right click on the desktop, click properties. Select the settings tab. Click the advanced button. Select the adapter tab, then choose the show all modes button. Scroll through the list until you find the resolution you are looking for.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    May 4, 2009 at 11:16 pm in reply to: HD Link and Blue only

    Hey all. Just following up on this. I spoke to the engineers to clarify. This is current design of the product.

    The LUTs were not designed to be adjusted with the “blue only” field enabled. Generally colorists will create the LUTs with all the colors. The Blue only field was designed to emulate connection to a monitor where you would want to use this to check for noise.

    I brought up this particular synergy and it they could see the confusion and I was told that it was a good feature request. So…I have submitted this as a feature request.

    Obviously I don’t have any sort of “when”…or even really an “if” for that matter. But it is logged as a request.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    May 4, 2009 at 9:35 pm in reply to: audio not there

    To do this you will have to check two things. First you will have to make sure that NO software is invoking our board as an input device. In other words, FCP or Deck Control cannot be trying to use it to capture.

    If you are sure that is not the case, check to see if the application has a specific place to set the Multibridge as an output. If not then go to your system preferences and set it to using the Multibridge as the output for system sounds.

    That should get you there.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

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