Joshua Helling
Forum Replies Created
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Mike,
Generally speaking there may be problems with motherboards that have slots that are dedicated specifically for SLI or Crossfire usage. But this is by NO MEANS a carte blanche statement.
On some motherboards these slots are configurable. On some these slots autodetect the difference between SLI and Universal PCI-e cards requireing no direct input from the user. In some cases the motherboard sees the card as a graphics card and simply doesn’t work properly. It is a very complex situation and one that is not adequately explained by saying SLI slots don’t work with BMD boards.
This issue occurs less often recently as PCI-express becomes more and more mature.
Generally you want to look for a PCI-e slot that is a 1x, 4x, or 8x configuration that is not SPECIFICALLY setup for SLI configurations (such as are very popular on gaming motherboards).
Given the above is not your case we should be able to get this (should but not always) setup running. Seeing a black screen definately seems to be more of a driver install issue, app issue or setup issue than an incompatibility issue.
So…questions I have for you.
Your issue seems to be with input (best guess from your post). Given that your input seems to be black this generally indicates two things.
1. Hardware Settings: If the input is not set correctly your capture screen will be black. An example, you are trying to capture component but the input setting is set to HDMI. Anything coming into Component in will be ignored and your capture screen will be black. To check/set this click on Start -> Control Panel -> Decklink/Intensity: Check the input setting.
2. Wrong Format Expected: The BMD control panel sets the hardware input, but the application controls the format. So if you are sending SD video into the input and your software is set to 1080i60 then the result will be a black screen on capture.
As you can see both of these issues will cause a problem with capture. Simplest way to check is to first check your hardware settings to make sure the right type of input is selected, then confirm your source is outputting a supported format. Finally ensure that Media Express is set to take that format.
That is the first round. If it is still an issue I would like to have myself or someone on my team check your driver install to make sure that is taking. But that is much easier to do over the phone. If you are leary of calling again, feel free to use this thread as a reference. 😀
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Well, I can certainly see your point, and I am waiting to talk to my guys about this. But I believe that the LUT is supposed to be created first and then the Blue only function is supposed to be used separately.
There are several monitors that DO have adjustments so I don’t know if it is fair to say that a device fundamentally doesn’t.
But again…I agree with you it seems odd. So as soon as I hear back I will report back.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Yeah…ProRes is a licenced codec and as of now we don’t have a licence to do any sort of decoding or encoding on our own. So all that ProRes work will need to be done inside of FCP. As for how easy it would be to implement, I am not an engineer, but my personal understanding is that this sort of thing is not too hard.
By 8bit problem do you mean that the card only supports 8bit? Not much to be done there, but if there is some other problem please let us know. As for your problem with the component input it might be easier if you discussed that with our support office directly. Give us a call and we can help address that.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Hey Jimmy,
Sorry, I really should have been more specific. We do have plugins (working and in shipping product) for After Effects and Photoshop. I was really specifically speaking about Premiere CS4.
Sorry for any confusion on that front.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Interesting.
Ours do this as well. And I see why it does this, but I am not sure if it makes sense. So, no real help there, but I will ask to see if this is intended functionality or some quirk that got overlooked.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Hrm…what format is the HD file? It must be a format that the Intensity board supports to play out of our Media Express application.
In other words if you try to put a 320×240 web file in there or something it won’t play. So let me know what frame rate and resolution you are running.
We would also be happy to work through this with you over the phone if it is more convenient.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Hey Jim,
As of yet we have not yet completed our CS4 support for the Mac. We are working on it and hope to have something available soon.
The answer is probably not what you were looking for, but hopefully that helps.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Did you send the unit back to Blackmagic? That won’t help, please stop the shipment if possible. I think Luke was suggesting that you return it to the person you purchased it from.
As I had mentioned in my email to you directly it is not possible for us to warranty that product, but if you send me the serial number (not here, but respond to my email to you) we can at least look at some options for you.
We don’t want to leave you stranded but please understand that we have to work within certain guidelines.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
I just looked at this to clarify. From what I can tell it will not do the 720p -> 1080i cross convert. That was a function of the older boards software converter which does not exist in the newer board.
But both Decklink Studio and HD Extreme 3 will do SD to HD up converts. There is one caveat. On the PC these boards will only up convert to 1080i59.94/50 where as on the Macs they will up convert to 1080i59.94/50 or 720p59.94/50
It is also worth noting the that Decklink HD Extreme 1 and 2 will do the 720p -> 1080i cross convert as well.
I am not sure if there are plans to add these feature back into the newer boards.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc. -
Excellent!
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc.