Multibridge SD firmware update

[Luke Maslen]

Hi Julius,

I wonder if this unit was operational when you received it or whether it was shipped to you in that condition? Are you anywhere near a Blackmagic office where they could check it out?
https://www.blackmagic-design.com/company/

It’s probably out of warranty but if you are near a BMD office, they might be able to check it out for you.

Regards,

Luke Maslen
Blackmagic Design

[Julius Miller]

Thanks Luke

I was afraid that might be the case but thought there may be a simple fix to this issue. I have tried it on both Windows and Mac and it does the same…. Is there any ‘diagnostic’ software i can download to check it myself?

Thanks

Julius Miller

[Luke Maslen]

Hi Julius,

Unfortunately there isn’t any diagnostic software for it and you’ve already tried everything that you could by trying to apply a firmware update via USB on two different computers. I think that a chip needs to be reprogrammed on the unit itself but that could only be done by one of our support offices. That’s my best guess as it’s hard to know what has really gone wrong given the unit is second hand and presumably we don’t know if it was previously working or not. If you can return the unit and get your money back, I would suggest you do that.

Regards,

Luke Maslen
Blackmagic Design

[Julius Miller]

Hi Luke

I sent the Multibridge to you last Friday. Please let me know once you have received it. Many thanks… Julius

[Joshua Helling]

Did you send the unit back to Blackmagic? That won’t help, please stop the shipment if possible. I think Luke was suggesting that you return it to the person you purchased it from.

As I had mentioned in my email to you directly it is not possible for us to warranty that product, but if you send me the serial number (not here, but respond to my email to you) we can at least look at some options for you.

We don’t want to leave you stranded but please understand that we have to work within certain guidelines.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.

[Luke Maslen]

Hi Joshua,

The problem with Julius’ second-hand Multibridge SD has been resolved but thanks for jumping in!

Regards,

Luke Maslen
Blackmagic Design

[Harald Werner]

Hello

Just found this thread about Multibridge SD firmware update…we have the same Problem.
Used the MB for some years succesfully, then systemchange and the old paused for 1/2 year. Now tried to activate the old system (as it was and as it worked before, Osx 10.4.11 on G5, Decklink 6.8.1, Multibridge utility 5.5.1)and MB asked for the firmware upgrade..upgrade did not work.

I will be happy, if ther will be a solution for it.

Thanks a lot

Harald

[Jeffrey Ramirez]

Hi Luke,

I am having the same issue as Julius, may I know how did you manage to resolved it?

Cheers

Jeff

JeffreyRamirez

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