Finally got it to work. After many uninstall and reinstalls it finally came up with a new screen asking if I wanted to update the firmware. Did this and it was detected by Windows and now works. But why did it take so long for this to appear?
Thanks for the suggestions so far. I should have said that the clip is a few seconds long and is the bride walking up the aisle not just her face so it means correcting the darkness over her whole body not just the face.