[Jeremy Ellis]

Hello Jean-Luc

When Boris is installed it installs a Boris Language Pack that will change the BCC Effects to the language of your system. If you would like them to be in english you can simply delete that file. It’s called BorisLanguagePack.ecs and should be located in the Boris FX Inc. folder in your Program Files folder. If you have any issues please contact me at jeremye@borisfx.com

Thank You
Jeremy
Boris Support

[Jeremy Ellis]

Hello Corbin,

If the issue comes back, simply set your project to full resolution (even if it only shows in 1/4 of the screen) and save the project. Quit out of AE and then reopen the project. The issue should be gone.

Thank You
Jeremy
Boris Support

[Jeremy Ellis]

Hello Mike,

I have seen one case of this before and the solution was a simple removal of the software and then a reinstall and it worked for that customer.

Thank You
Jeremy
Boris Support

[Jeremy Ellis]

Hello Mike,

When you run the installer for Graffiti after selecting the installation for Vegas Pro 9, check the destination path for the Graffiti and make sure it is as follows:

C:/ Program files> Sony> Vegas Pro> Video Plug-ins

Thank You
Jeremy
Boris Support

[Jeremy Ellis]

Hello David,

Even if you are only seeing a small rectangle, try setting the resolution to full and then saving the project. Close out of After Effects and reopen the project. Let me know if the works.

Thank You
Jeremy
Boris Support

[Jeremy Ellis]

Hello Andreas,

I will take a look into this for you and if you do have any further information you can email it directly to me at jeremye@borisfx.com

Thank You
Jeremy
Boris Support

[Jeremy Ellis]

Hello Dennis,

It sounds like what you are looking for is in fact the Boris Continuum Complete for Avid. When you install that fully you will see the list of effects that you were expecting to see. If you have any issues or questions please feel free to contact me at jeremye@borisfx.com

Thank You
Jeremy
Boris Support

[Jeremy Ellis]

Hello,

If this is on a windows machine it sounds like it may have just installed to the wrong location. When you run installer it give you an option to select Complete or Custom. If you select custom you will have a point where the installer shows you the installer path and allows you to change it. The install path should be as follows: C:\Program Files>Adobe>Common>Plug-ins>>MediaCore

If you have any trouble please feel free to email me directly at jeremye@borisfx.com

Thank You
Jeremy
Boris Support

[Jeremy Ellis]

Hello Clay, please contact me directly at jeremye@borisfx.com if you are still having an issue so we may troubleshoot.

Thank You
Jeremy
Boris Support

[Jeremy Ellis]

It sounds like it may be trying to install in the wrong location. When you run the installer choose Custom Install and then change the installation destination to the following location:

C:\Program Files>Adobe>Common>Plug-ins>>MediaCore

Jeremy
Boris Support