Customer to car dealer: “My car does not start, can you help me?”
Car dealer: “Sure, but you have to tell me what car you drive”
Customer: “One with 4 tires and a steering wheel”
Car dealer: “That does not tell me enough to help you..”
Customer: “What more do you want to know? I thought you were a pro”
Car dealer: “We are pro’s and therefore require more relevant information to help you”
Get the intention….???