here’s the chat i had a moment ago with adobe, regarding the upgrade:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 4 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Vijay Kanna .
Vijay Kanna : Hello! Welcome to Adobe Customer Service.
Vijay Kanna : Hi David.
Vijay Kanna : May I please have your email address registered with Adobe while I review your request?
david: elcabes@gmail.com
Vijay Kanna : Thank you for the email ID.
Vijay Kanna : I see that you are trying to claim the complementary upgrade to CS6 and need help, correct?
david: yes
Vijay Kanna : Okay.
Vijay Kanna : I will be glad to check and help you.
Vijay Kanna : May I know if the CS5.5 was a direct Adobe purchase?
david: yes
Vijay Kanna : Okay.
david: do you want the order number?
Vijay Kanna : Did you receive an email from Adobe stating that you are eligible to get the complementary upgrade with the coupon code?
david: no, thats the email im waiting for
Vijay Kanna : Oh Okay.
david: i bought it on the approved timeframe, may 2nd
Vijay Kanna : David, Adobe has just started to send the email finding the customer who are eligible to get the complementary upgrade.
Vijay Kanna : Hence, I request to wait for 2 more days and get back to us if you do not get an email confirming the coupon code to claim the upgrade to CS6.
david: but i thought i was supposed to receive the email on the may 16, ten days after the release of cs6
david: today is 17th
david: and i know of other people who got it already
david: why i havent gotten mine?
Vijay Kanna : Yes, it was earlier said that the emails will arrive 10 days after the CS6 starts to ship approximately.
Vijay Kanna : I would like to inform you that Adobe has just started to send the email to customers and you will also receive it in 1 to 2 days time.
david: isnt that like an automated process and everyone gets it at the same time?
Vijay Kanna : No, its not like what you think. The email will be sent automatically according to the date of purchase.
david: oh i see
Vijay Kanna : The customer who are eligible according to the date which is much before than the date that you placed with receive the email first.
david: is there a way to speed up the process? I need to make use of some features available in cs6
Vijay Kanna : David, as you know this is a automated process according to the date of purchase and we will not be able to expedite this process.
Vijay Kanna : However, you can try the free trial for now and use the serial number to convert the free trial to paid version when you receive the actual product.
david: will i have a different serial number from the one i have on cs5.5?
david: also i thought trials are missing some components (after effects plug ins and stuff like that)
Vijay Kanna : No, the free trial will have all the features that the actual application has and you will get a new serial number for CS6.
david: ok