Chris Pearse
Forum Replies Created
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Hi Fraser,
Desktop Video will install both hardware drivers as well as the software. You shouldn’t need to install anything else.
If you are getting the ‘no settings required’ message, and Media Express does not list any devices, it tells us that the system or driver is not seeing the Intensity Extreme. This could be a problem with the device itself, the cable or the port it is connected to.
I would suggest you contact your regional support office where they can further troubleshoot the issue just to get a better idea of the situation. And if it looks like the problem might be the Intensity Extreme itself they can arrange to get that sorted out.
You can find the support numbers for each region here, or you can use the support request form from the product’s support page here.
Chris Pearse
Blackmagic Design -
Hi Anthony,
I’m sorry I don’t know much about the GH2, but it sounds like the HDMI output of the camera is probably spitting out 1080i59.94. I know that this is common amongst the popular DSLRs, so I expect it’s probably the same for the GH2. I imagine the problem arises due to the conversion from 24fps to 29.97. The HyperDeck doesn’t modify the incoming signal, so any artifacts you’re seeing in the captured files should be present on the HDMI output of the camera. To capture without these artifacts you would need to output in a format that doesn’t display them, but I’m afraid I don’t know if this is possible with that particular camera. Alternatively there may be methods of removing the problem in post, but this isn’t something I’m familiar with.
Chris Pearse
Blackmagic Design -
Hi Philip,
I’m not sure where the audio delay problem is coming from. But from experience I have never known a DeckLink card to introduce an audio delay itself. Chances are the delay is being introduced either before or after the card.
The nature of the delay can give you at least an indication of where the delay is occurring. If it’s a constant delay, for example if the delay is always 1 second off, and that delay doesn’t change, its more likely a problem before the input into the card.
If however the audio is drifting out of sync over time, it’s more than likely an encoding problem. Chances are, if the system cannot keep up with the video encoding, and frames are being skipped, the audio and video may start to drift apart. If possible I would suggest trying a different computer and see if it improves at all. I would also make sure that the CPU isn’t being tied up with other processes, thus impacting it’s encoding performance.
The only other thing I can think of is that if you were to use the DeckLink for video capture and a separate device like a sound card to capture audio. Again the two will drift because there’s nothing to keep the two devices in sync. If you are capturing a separate audio source it will need to be captured by the DeckLink card as well to keep them synchronised.
Chris Pearse
Blackmagic Design -
Hi Denis,
A PDF manual is available from the support section of the website by going to the Intensity Shuttle’s support page. It is a combined manual for all of our capture products, which we call Desktop Video.
Here is a direct link to the manual.
I hope this helps, but if you need any further assistance, please do feel free to contact support either from the support section of the website or using the numbers on the page here.
Chris Pearse
Blackmagic Design -
Hi John,
A blinking record light indicates that a frame was dropped and that the recording will have stopped. This will be because the SSD you are recording to cannot keep up with the data rate. If the disk is different to those in the other recorders, that particular model might not be able to write fast enough for the HyperDeck. If it is the same model it’s quite possible that there’s a problem with the disk.
For more information on SSDs please see the HyperDeck SSD support note.
Chris Pearse
Blackmagic Design -
Hi Milan,
All of our current DeckLink, Intensity and UltraStudio devices support Premiere Pro CS6. All of these will handle 1080p25. The DeckLink and UltraStudio lines will allow you to switch between p and PsF output when using a progressive project in Premiere. The Intensity range however doesn’t support PsF because it’s not a native HDMI format.
The closest cards to the HD Extreme 2 are the DeckLink HD Extreme 3D+ or the DeckLink Studio. But I would of course make sure that the monitor you have will support true 1080PsF25. I imagine it would, but it’s always best to be sure.
And I hope you enjoy using the Blackmagic Cinema Camera.
Chris Pearse
Blackmagic Design -
Hi Alex,
I’m afraid Media Express would have no way of capturing like this because there’s nothing in the HDMI signal to indicate the beginning and end of clips. So if you hit record it will keep recording until you stop it manually. If you are recording from directly from a camera you would have to manually capture each clip, or use NLE software such as Premiere Pro to split the clip after capture.
Chris Pearse
Blackmagic Design -
Hi Milan,
If the card is an HD Extreme 2 I’m afraid that it won’t output 1080p25 because the hardware does not support this format. This format was only added in subsequent hardware such as the DeckLink HD Extreme 3 and the DeckLink Studio.
Monitors that support this format are less rare than they used to be, but it’s still not a format all monitors support. For example none of the consumer TVs we have in the office support these mid-p formats, but our SmartView Duo and HD monitors, as well as some high end monitors do support them.
Resolve and FCP will output in 1080i simply because they aren’t receiving a true 25p video stream from software. There are no 1080p25 output settings in FCP because support for FCP predates our support for mid-p formats. And because PsF is effectively the same kind of signal as interlaced it seems the HD Extreme 2 can output this as interlaced from Resolve.
Premiere CS6 is however sending a true progressive signal to the card, and because the HD Extreme 2 is much older hardware it doesn’t understand the format. Current cards such as the DeckLink Studio and the DeckLink HD Extreme 3D+ give you the option to output a progressive signal like this either as true progressive or as PsF.
Chris Pearse
Blackmagic Design -
Hi Alex,
Using the UltraStudio 3D you can indeed capture a frame packed signal over HDMI into two separate clips using the 3D project settings in Media Express. This is possible with both full frame-packing as well as the half-frame 3D formats, top and bottom, side by side and interleaved.
Chris Pearse
Blackmagic Design -
Hi Milan,
1080p25/29.97/30 should work correctly with Premiere CS6 and the Decklink Studio. However many monitors do not support 1080p25/29.97/30 and sometimes not 1080p23.98/24. Please do check your monitor’s specifications for support of these formats.
Final Cut Pro on the other hand does not support 1080p25/29.97/30 output. Only 1080i50/59.94/60 and 1080p23.98/24 with the Decklink Studio.
If you do continue to have problems however, please do feel free to contact support either using the support numbers on the following page
https://www.blackmagic-design.com/company/
or by using the support request form on the Decklink Studio section of the support pages on the website
https://www.blackmagic-design.com/support/
Chris Pearse
Blackmagic Design