[Callum Mclay]

Hi

As this answer was relevant in 2009 when the HD Extreme 3D card did not exist, the older drivers that work for extended desktop with the current products of 2009, will not work with newer products that require updated drivers.

Currently extended desktop is possible with Decklink HD Extreme 3D on Mac OSX systems only, with the latest drivers.

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Gavin

All our current Capture and Playback range of products are supported with the current drivers (Desktop video 8.6.1) on Windows 7 64 bit systems.

We offer free phone and email support Worldwide. Please contact your local Blackmagic office directly for further assistance.

https://www.blackmagic-design.com/company/

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Paul

Looking at the screen grabs, this appears related to an issue we have seen in some of the more recent ATI drivers.

We are currently recommending driver version 10.2 for ATI based GPUs and Ultrascope, which does not produce these strange artifacts.

https://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_vista32.aspx

Our development team are looking into the issue, but as graphics drivers change so often it can take some time to resolve problems such as this.

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Ricky

I’m sorry to hear you have not yet had a response, which support office have you contacted?

At busy periods it can take a few days for responses but we try to answer every email as quick as we can. In the mean time, feel free to give your local office a call, as we offer free phone support as well:

https://www.blackmagic-design.com/company/

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Ricky

The best thing to do would be either to contact the reseller you purchased your card from for front line troubleshooting, or please feel free to contact your local support office for troubleshooting advice:

https://www.blackmagic-design.com/support/contact/

https://www.blackmagic-design.com/company/

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Anmol

I am a little confused by the outputs you mention from the camera, a video signal cannot be “24p, 25p or 30 at 1080i”, as these are progressive formats, and 1080i is an interlaced format. The signal will either be progressive or interlaced.

The Intensity Pro only supports capture of SD interlaced video, so for PAL and NTSC this is 576i and 480i respectively.

In HD, Intensity Pro supports capture of 1080i50/59.95/60, 1080p24 and 720p50/59.94/60.

If you are outputting at SD 576p or HD 1080p25 from the camera, then Intensity Pro does not currently support these video formats, which is why you see no video input on the Intensity Pro.

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Matt

Posting system specs is always helpful, as it helps us spot any obvious compatibility problems, which as Brian mentions, will affect the ability to bring in video to your system, whether to just monitor or capture.

It is worth mentioning, that Wirecast does not currently support third party capture cards and devices, as mentioned in their specs page:

https://www.telestream.net/wire-cast/tech-specs.htm

You can check your card is working, by using the included, Blackmagic Media Express software. To capture, you need to make sure that under the edit>>preferences menu, you have the same video resolution selected here, as you wish to capture (ie 1080i50).

In Blackmagic Control Panel, you also need to make sure you have the “set input” selection for “HDMI video and HDMI audio.”

If you are still having problems, please feel free to contact your local support department for further troubleshooting advice:

https://www.blackmagic-design.com/support/contact/

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Mike

You can capture into Final Cut Pro using any of the inputs on your Multibridge. There are 2 main settings to use your Multibridge for HDMI capture.

The first is in System Preferences>>Blackmagic>>Set input, where you tell the Multibridge which connection you want to use for capture, in this case “HDMI video and HDMI audio.” You also set many of the other hardware options for your Multibridge here.

The second is, as you correctly say, in the Easy Setups for Final Cut Pro. You want to choose a Blackmagic Easy Setup, that matches the resolution of the video you wish to capture, and also your desired codec.

For more information, please check out the user manual on our support pages here:

https://www.blackmagic-design.com/fr/support/documentation/

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Dane

This is not a problem I have seen so far, and I did actually use the matte generator in FCP today and didn’t encounter any problems, but this could have been different from what you are doing.

You might wish to try contacting your local support office for further assistance and troubleshooting with this issue:

https://www.blackmagic-design.com/company/

https://www.blackmagic-design.com/support/contact/

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Klaus

Our mistake, DeckLink 7.5.2 is the current version (someone put 2 next to 3 on the keyboard ;]), and has been tested on Ubuntu 9.10. Please see the release notes for more details on supported distributions.

We actually have a system running here in the support office, with Ubuntu 9.10.

Callum McLay
Technical Support Manager
Blackmagic Design EMEA