Forum Replies Created

Page 12 of 205
  • Alan Lorence

    April 3, 2013 at 6:53 pm in reply to: Newest version for Windows

    Bob — sorry for the slow reply.

    1) Good question… I’ll have to dig around for the release notes for specifics, but it uses a new licensing system (so activation won’t get lost so easily) hence the need for new serial number. There were several bug fixes too, which is the main reason we always suggest using the latest version.

    2) The safest, cleanest procedure would be to:
    a) back up your emitter library files somewhere
    b) uninstall pI3
    c) install the new version
    That being said, you can probably skip step B.

    3) When installing the new version you’ll get the option to run in trial mode or enter a serial number. You can run in trial mode as it’s fully functional, then contact support@genarts.com for a new serial number. Once you get it you can use the “enter serial number” shortcut in the pI3 application folder (Mac) or Start menu (Windows). Or you could contact support before installing the update and skip the trial mode step.

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

  • Alan Lorence

    April 3, 2013 at 6:47 pm in reply to: High Definition

    Instead of creating a WMV, can you create a regular AVI or even an image sequence (JPG for instance)? That would be the way to go. PI only supports square pixels (pixel aspect ratio of 1), which may be the problem. Plus the WMV support in pI is not great.

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

  • Alan Lorence

    April 2, 2013 at 4:39 pm in reply to: High Definition

    full-frame uncompressed is a bad choice in general — some people have trouble using it with pI. Plus, it wastes so much space. A better solution is to use Lagarith or HuffYUV which use lossless compression.

    What formats did you try that Premiere didn’t like?

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

  • Alan Lorence

    April 2, 2013 at 3:02 pm in reply to: High Definition

    It depends on the emitter. If you’re using something that has large particle images already, it’s probably fine — especially if the particles are quite small to begin with.

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

  • Alan Lorence

    April 1, 2013 at 4:45 pm in reply to: High Definition

    First, to clarify: the right-hand droplist of sizes is for convenience in setting the width and height boxes — you can ignore that list completely and just type in your values if you want. The fact that it returns to the first value (320×240) after you use it means nothing as it’s already done its job (setting the width and height boxes).

    Second, are you choosing a DV codec for output? If so, it’s probably resizing the output to 720×480. Try a different codec. (Note that you may need to open pIRender manually to set the correct codec, but you shouldn’t need to normally.)

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

  • Alan Lorence

    April 1, 2013 at 1:10 pm in reply to: High Definition

    SE? Yeah, SE is limited to an output size slightly smaller than your desktop resolution, and you have to manually make the stage window as large as possible. Really a pain even if you have high enough resolution.

    You can email sales@genarts.com and ask about upgrade pricing.

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

  • Alan Lorence

    April 1, 2013 at 1:09 pm in reply to: High Definition

    Make sure you set the stage size for the current project, and not just in preferences for new projects.

    Open the project settings dialog to set it for the current project.

    The latest version is 3.0.9 on Windows.

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

  • Alan Lorence

    March 30, 2013 at 11:56 am in reply to: High Definition

    Paul, I’m guessing you’re using an outdated release. Several releases back pI was modified to do two things when you hit the render button:

    1) maximize the size of the stage window to try and do the rendering in pI itself. If that didn’t work (output res still too high) it would…

    2) automatically launch pIRender.

    The latest version is available here:
    https://www.genarts.com/support/downloads/particleillusion/standalone

    You will most likely need to get a new serial number when you install, as we’ve changed licensing, but you can run in trial mode to start.

    I recommend backing up any emitter libraries you may have modified or created, uninstalling pI3, then installing the latest version.

    If you’re still having trouble after updating, let me know.

    Rendering HD or higher-res output should be painless.

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

  • Alan Lorence

    March 18, 2013 at 6:18 pm in reply to: Missing Skull image in pi3 for Windows

    There’s a little “image upload” icon (third from the right).

    If you can’t get it working, email it to alan at genarts dot com.

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

  • Alan Lorence

    March 18, 2013 at 6:07 pm in reply to: PNG, PSD & TGA Transparency Question

    The real question is: how important is improved PSD support to you, especially when compared to every other feature that you’d want added to pI?

    Alan.

    ………………..
    Alan Lorence
    Product Manager
    GenArts, Inc.
    http://www.genarts.com
    http://www.wondertouch.com

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