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Activity Forums Adobe Premiere Pro Premiere CC 2014 update constant freezes and crashes

  • Eric Jacobus

    November 5, 2014 at 9:04 pm

    Same problem here. OSX Yosemite 10.10 (14A389), iMac 16GB 1333 DDR3 3.4GHz i7. Premiere CC 2014. Editing mostly Red Epic 5k and some Dragon 6k footage.

  • Rob Reilly

    November 5, 2014 at 9:29 pm

    Same issues. On phone w/Adobe past 2 weeks. Much has to do with permissions between Adobe & Apple from what I’m told. Maybe Red Giant as well, if installed. Creative Cloud told me my Premiere was updated but Adobe tech sent me here for Premiere update from Oct 6. https://prodesigntools.com/adobe-cc-2014-updates-links-mac.html. System is running a little better, but certainly not fixed or stable! Next call today is Apple. Will share info.

    Rob Reilly
    iMac 27″/ 3.4 GHz Intel Core i7
    24GB 1333MHz DDR3
    AMD Radeon HD 6970M 2048 MB
    OS 10.8.5
    Adobe Premiere CC 2014

  • Jared Copenhaver

    November 7, 2014 at 3:23 pm

    Hi there. I’m having a similar issue as well.

    I open the project and everything is working fine. If I minimize the window and do something else for a bit, that is when the video tends to freeze.

    I am using the most up to date version of Premiere CC 2014 (8.1) and do not have any plug-ins such as RG.

    Computer Specs:
    Windows 7 Pro
    Intel Core i7-3770S 3.1 GHz
    Nvidea Geforce 210 (driver 340.52)
    250GB SSD for boot
    Two 3TB HHD set as RAID 0 for storage

  • Tatyana Mircheva

    November 7, 2014 at 4:47 pm

    Hi, yes we have the same issue in our company. Premiere CC 8.1 2014 freezes and crushes all the time. Would be great to get a solution on this.

    Tatyana Mircheva

  • Alexander Sheva

    November 9, 2014 at 6:53 am

    Hello, I want to share my experience. It seems that the problem is in QuickTime and only with .mov footage. Everything was fine at the beginning, except I got Quick Time server error exiting Premiere. One day after reboot (nothing was changed or installed!) Premiere started to work really slowly and there was no QuickTime server error anymore.

    CC 2014 has build in QuickTime codec. In CC you had to buy QuickTime Pro. May be installing fresh Windows with no QuickTime PRO driver could fix the problem, but I do not have time to try this.

  • Ryan Paterson

    November 24, 2014 at 10:38 pm

    Completely ridiculous, I can’t get anything done like this. It seems like every program in CC14 is suffering from some kind of issue that Adobe just outright refuses to fix. Very frustrating

  • Alexander Sheva

    November 26, 2014 at 9:49 pm

    Try to update the software. It has helped to SOME people with freezing problems. I have found out a lot of details about that issue, but moved from Premiere to Lightworks, really Pro thing, but much easier and cheaper than Avid. So, do not know whether it would help me. By the way, I had huge trouble with Encore CS6 (the newest version at that time) with CC 2014 footage. It was really devastating for my all-from-the-Adobe-only way of making my work.

  • Sally Moh

    December 3, 2014 at 9:59 pm

    Hi there!

    I followed the instructions from this article and it helped me ALOT! Very simple fix it looks like! Try it out, I hope it works for anyone who is having this issue.

    https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

  • Jennifer Jones

    December 9, 2014 at 7:07 pm

    Thanks for the (above) tip. I was running Premiere 8.1 / Yosemete on my Macbook Air (2 GHz Intel Core i7 8 GB 1600 MHz DDR3), and having the same problems. The above fix seems to have made it a bit more stable (for now). Will update if I still have the same problems, but for now, thanks!

  • Jennifer Jones

    December 9, 2014 at 7:42 pm

    update – nope… it did not really fix the problem. Called Adobe and they said to create a brand new project and import the old one into it. I did.. good so far.

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