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  • Premiere CC 2014 update constant freezes and crashes

    Posted by James Sehatt on July 2, 2014 at 8:24 am

    Premiere CC 2014 updated and now constantly freezes and crashes. The video in the canvas freezes, so i close the project down but then see it’s not responding/has crashed despite me shutting it down normally. Also the video in the viewer disappears and goes black, but on both occasions you can still hear the content in the timeline.

    Is anyone else having these problems?

    Claire Presnall replied 8 years, 10 months ago 43 Members · 66 Replies
  • 66 Replies
  • Kevin Snyder

    July 2, 2014 at 7:03 pm

    I have had similar problems using Magic Bullet Looks…here is a video that illustrates the issue. Is your problem similar?

  • Mitch Drummond

    July 3, 2014 at 9:42 am

    I didn’t even get that far. Did with the crashes but could not read the media files at all in the end. Funny thing is the files work fine in the previous version. I am staying away from 14 until there is the next update for it. They may have fixed the bugs by then.

    Mitch Drummond
    Adobe Master Collection CS6
    GeForce GTX570 SC
    Windows Pro 7
    Intel Xeon W3550 @ 2.8ghz / 12 gig Ram

  • James Sehatt

    July 3, 2014 at 10:27 am

    Yes the problems in your video are similar to the ones i’m having although I am not yet running MB.

    The update was installed far too soon, alas not my department.

    Needless to say sitting with a client going through an edit with these problems is unacceptable, and most if not all current projects have been updated via using this new version.

    As the saying goes – never buy (install) version 1.

    Beyond infuriating.

  • Nadja Von massow

    July 6, 2014 at 7:01 pm

    Exactly the same problem here. Super frustrating.

    I have a fairly tuned up system and did not have this issue with Premiere Pro CC. Since upgrading to 2014, the program freezes frequently and the only resolution is to crash it.

  • Andrew Crosby

    July 8, 2014 at 11:49 pm

    I am admist this torture as well, in the middle of a project I now need to color correct. My canvas keeps freezing and it makes it very time consuming to keep crashing and restarting. Is there a workflow or method to save the project so I can open it in CC and not CC 2014? Or is exporting an EDL my only option?

    Andrew Crosby
    Editor, Compositor

    “Insert something witty here”

  • Jessica Vecchione

    July 13, 2014 at 12:12 pm

    Having the identical problem here. When was 2014 released?

  • Greg Flick

    July 15, 2014 at 6:39 pm

    Having the same issue, but not even opening project in Premiere CC 7.2.2 fixed the problem. Recently updated to mac OS X 10.9.4 to fix another problem with Premiere. I’ll let you know if I find a fix.

  • Todd Vanslyck

    July 16, 2014 at 7:25 pm

    Ditto. On top of that, the only way to resolve it temporarily is to quit PR, go to the task manager and “end process” Adobe Premiere Pro.exe running in the background. 20-30 times a day.

    I’m ready to ditch MBL, I think that’s the problem. When I turn the effect off on the clip, no problems at all.

    I don’t want to ditch it, but this is a seriously debilitating problem.


    Dell T76000 Dual 8-core 2.4 GHz
    NVIDIA Quadro 2000
    NVIDIA Tesla c2075
    Adobe Premiere Pro CS6
    After Effects CS6
    Cinema 4d r12

  • Kevin Snyder

    July 16, 2014 at 7:30 pm

    It is the problem…

    Windows Users: We’re aware of a bug in Adobe Premiere Pro CC 2014 with Magic Bullet Looks causing a hang when opening saved projects and trying to resume editing. We’ve narrowed down the issue to an incompatibility with using Accelerated Plug-Ins and Magic Bullet Looks. We are investigating a fix for this issue with the team at Adobe and will keep you updated as we learn more.

    More info here:

  • James Sehatt

    July 17, 2014 at 9:09 am

    No it’s not THE problem its A problem. I’m not an MB user running this new premiere update on windows, i’m on Mac and having the same freeze-crash issues as the others on this thread.

    I’d have thought Adobe would be all over this issue but it’s been weeks and weeks, and still nothing.

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