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Activity Forums Adobe Premiere Pro Premiere CC 2014 update constant freezes and crashes

  • Kevin Snyder

    July 29, 2014 at 6:59 pm


    Did turning off the thumbnails have any impact on you results?


  • Todd Vanslyck

    July 29, 2014 at 7:06 pm

    Kevin, I ended up sending your video directly to Red Giant. They responded the following day and said they were unaware of the problem. I gave them more details and they assured me they were working on it. Just today, an update was sent out for Color Suite and that was one of the issues it addressed.
    I updated Looks to 2.5.3 through Red Giant Link and it seems to have solved the problem.
    Kudos to them for addressing the issue


    Dell T76000 Dual 8-core 2.4 GHz
    NVIDIA Quadro 2000
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    Adobe Premiere Pro CS6
    After Effects CS6
    Cinema 4d r12

  • Jacob Barkey

    August 5, 2014 at 6:24 am

    James, any luck? I’ve been going on three days of absolutely no work possible. I’ve been on the phone with adobe for 8 hours a day, and all they can say is Color Suite is messing it up. I talked to Red Giant, and they said they didn’t know anything about it.

    I swear I’m dealing with the same problem as you, and there’s just no way around it. Unless you’ve found a way. If so, please share!

  • James Sehatt

    August 5, 2014 at 7:10 am

    I deeply sympathise with you

    Again i don’t run any RG product and its the same thing, the problem has been intermittent, sometimes it crash and freezes/black canvas just sound etc 12 times a day or more, or 6 times in an hour or less, but for the most part the past week or so it’s been relatively well behaved, for instance yesterday it just happened twice.

  • Jacob Barkey

    August 5, 2014 at 1:50 pm

    Wow. So no fix yet?

  • Aldona Watts

    August 6, 2014 at 6:19 pm

    Hello! I have been having the same abysmal problems of crashes, freezes and canvas going blank since the update. I’m not using color suite or any third party programs. Thumbnails are off. The part that really gets to me is that it will freeze and crash while saving, so my changes are lost time and again. Please help Adobe!

  • Aldona Watts

    August 6, 2014 at 9:12 pm

    For those who are reverting to previous versions, is there a way to revert to just before the most recent smaller update, not all the way back to CC 2014’s first iteration?

  • Greg Baber

    August 14, 2014 at 5:23 pm

    If you get crashes, please make sure you are submitting the bug report. This information is collected and used to identify issues and find workarounds and develop patches.

    No matter how many times you may have submitted in the past, it’s always important.

    Greg Baber, Adobe Systems Incorporated
    Creative Cloud Expert – DVA

  • Graeme Leak

    August 16, 2014 at 5:46 am

    hi – I’m new to the forum and this is my first post. I’ve been having the same problems with latest PP update and found this work around. When I launched the program from the icon on my dock (Mac) it started the older version which I thought I had lost. I am now using this and it is great to be crash free again! I’ve been opening the buggy version and exporting an FCP XML file then importing it into the old version – not perfect but gets most stuff in there. So if you have an icon on your dock that has not been updated it’s GOLD don’t trash it…

  • Bob Wills

    August 19, 2014 at 9:34 pm

    Premiere CC 2014 has been almost unusable for me. After a couple years of stellar performance by both CS 6 and Premiere CC, I have to say Premiere CC 2014 is a COMPLETE DISASTER. It freezes and crashes on me constantly. On large projects I have to restart the program every 5 minutes. I have isolated the problem to the application itself as I have had this same issue on multiple computers with different footage and different hard drives. I am using all newish Macs (2012 and up), with quad core i7 processors, a minimum of 32 GB of memory and ultra fast hard drives (some thunderbolt/7200 RPM and some RAID). DO NOT INSTALL PREMIERE CC 2014!!!! STAY AWAY FOR NOW!!!

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