Hi Sascha,
She could drop the files into Adobe Media Encoder, select them all, and set the encoder to something like Prores (assuming she’s on a Mac), on a PC, it’s a bit more complicated, since most lossless formats will result in very large files without going to a third party encoder.
As far as not getting audio, that’s a bit odd. Does she have the entire original folders from the card? That’s what she needs.
Vince Becquiot
Indigo Live | Kaptis Media
San Francisco Bay Area