Well, it maybe one of the few times that thousands of disgusted clients asked for a refund on their software. I did and they were very polite and apologetic about the situation. They said it took longer than usual to return my email request since they were experiencing much larger volume of emails to customer service than normal. Im sure that made some impact.
Tom Daigon
Avid DS / FCP / After Effects Editor
http://www.hdshotsandcuts.com