Well then contact Vegasaur and let them know of the problem
you are having, and be detailed in your explanation.
They are normally prompt in resolving their software issues.
Ive never ever experienced or heard of anyone having this sort
of problem with Vegasaur as you described.
Steve Rhoden (Cow Leader)
Film Maker & VFX Artist.
Owner of Filmex Creative Media.
Samples of my Work and Company can be seen here:
https://www.facebook.com/FilmexCreativeMedia