[Sirjerrybrasil]

Michael,

Thanks for your comment.

I ended up contacting AVID and they told me that this was a bug with Xpress Pro 5.5 and 5.6. Apparently it occurs randomly. They ended up sending us a a file that replaced our dongle ID. It worked but the system continues to repeatedly report a dongle error every couple days which requires me to go through the same process of copying/pasting the same file that was sent to me into the dongle ID folder. Once I finish this project, I will upgrade to 5.7. They said that once we do that, we shouldn’t have any more trouble with it.

Jerry

sirjerrybrasil

[Sirjerrybrasil]

I just spoke with Avid Support and they informed me that this error is caused by a bug in version 5.5. They provided a patch and now the system works again.

Thanks for your advice.

sirjerrybrasil

[Sirjerrybrasil]

I have reinstalled OS 10.4.9 as well as Avid Xpress Pro 5.6. Still no go. It must require another graphics card. Is there a specific graphics card that I should get? All the info I have found address newer systems. Thanks for all your insight.

sirjerrybrasil

[Sirjerrybrasil]

Ah, so that is what is going on! That makes sense. Thank you! Sorry about not identifying the exact version of the Xpress Pro – it is 5.6. As for a graphics card, I understand that the system has not been augmented in any way.

So I shall reload OS 10.4.9. From what I have read, it should work. Should it not?

sirjerrybrasil

[Sirjerrybrasil]

Thanks for the advice. Unfortunately, there is no preference like that on this system. When I play the video, audio plays normally and the video stays on the first frame until I stop it – then the image refreshes itself to whatever video frame it is on. I think it is a bug.

sirjerrybrasil

[Sirjerrybrasil]

Thanks, Russ. Yes, this is the case. Are there any other converters that work as well in in order to bring in the 30i footage?

Thanks!

sirjerrybrasil