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Avid Dongle Expiring
i am working on my client’s Avid Xpress Pro system (academic) and all of a sudden it gives me this message:
“The dongle connected to this system has expired. Please connect a valid dongle to this computer to ensure proper operation.” It is four o’clock in the morning and I am cutting under a deadline for him.
My client purchased this system and I installed the software. Does anybody know why this could be happening?
I can’t imagine this happening with Final Cut Pro. Not only is FCP more seamless with apple computers, it isn’t prone to freezing up with errors, sudden unexpected quits or dongle expirations. This is one more reason so persuade my 200 some clients to buy into apple versus Avid. Avid, I think your days are numbered…
Help
sirjerry
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6 Replies
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First, don’t try to make this an Avid vs. FCP debate. You’ll never have a dongle issue with FCP because they don’t use dongles but they limit how many systems you can install the program on (two), and of course they work (or should work) seamlessly with Macs–they’re all made from the same company!
Regarding your problem, try doing a dongle dump, restart Avid, and see what happens. If it still gives you the message, I would suggest you (or whoever owns the software) contact Avid directly for this. Try emailing them at warranty@avid.com and be sure to include all the information in your dongle dump and a detailed explanation of your problem.
And you might not want to go into a FCP tirade in your email or you might not hear back from them. 🙂
Michael.
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Hi,
This may be caused by outdated Sentinel Drivers.Install the Sentinel drivers again from your Avid Xpress CD and I think it will solve the problem….and I agree that Avid is Avid and FCP is FCP…having their own advantages both.
Thks
Harchu -
I just spoke with Avid Support and they informed me that this error is caused by a bug in version 5.5. They provided a patch and now the system works again.
Thanks for your advice.
sirjerrybrasil
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And while I won’t further the on going argument further than this post, saying “it isn’t prone to freezing up with errors, sudden unexpected quits” really could not be further from the truth. Let’s be fair and accurate. Both programs have pros and cons, and I seen both crash for a multitude of a reasons. I’m done and won’t argue any farther.
Richard Sanchez
North Hollywood, CA -
whoa, whoa, whoa…. You have 200 some odd clients, and are cutting on one of their ACADEMIC versions of Composer that you installed?
Sounds like we have a THEIF in our Midst. PAY FOR THE FULL VERSION!
JDS
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Michael,
Thanks for your comment.
I ended up contacting AVID and they told me that this was a bug with Xpress Pro 5.5 and 5.6. Apparently it occurs randomly. They ended up sending us a a file that replaced our dongle ID. It worked but the system continues to repeatedly report a dongle error every couple days which requires me to go through the same process of copying/pasting the same file that was sent to me into the dongle ID folder. Once I finish this project, I will upgrade to 5.7. They said that once we do that, we shouldn’t have any more trouble with it.
Jerry
sirjerrybrasil
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