[Sarah Jones]

Hi Richard,

Thanks for the note. We’re looking into this currently.

Regards,

Sarah
Support Representative
Blackmagic Design Inc

[Sarah Jones]

Hi Charles,

Sorry for any confusion. With the H.264 Pro Recorder, when you connect SDI, the device is looking for video and audio embedded on the SDI stream. Similarly, if you connect HDMI, it is looking for audio and video on the HDMI stream. In order to use the 1/4″ TRS connectors, you would need to be inputting an analog video signal at that time. This is how the auto-sensing feature is designed.

If you are looking to input 1/4″ TRS audio with your HD-SDI video feed, we can take this as a feature request, but currently this will not work with the H.264 Pro Recorder. You would need to embed this audio signal on your SDI feed prior to connecting to the device. You could accomplish this with something like our Mini Converter Audio to SDI or a similar device.

Best Regards,

Sarah
Support Representative
Blackmagic Design Inc.

[Sarah Jones]

Hi Neil,

I wanted to add in another update for you today. We believe we’ve pinpointed what is causing the issue for output in Avid. It appears that in a few rare cases, there is a file that does not get added into the AVX2_Plug-ins folder in the Avid files with the 9.6.1 driver. Our QA team is investigating what causes this and is working toward a fix. For the time being, we’re recommending sticking with the 9.5.3 drivers for users who are experiencing the issue until we get a fix rolled out. Thank you for bringing the issue to our attention, and we’ll do our best to fix this as soon as possible.

Regards,

Sarah
Support Representative
Blackmagic Design Inc

[Sarah Jones]

Hi Nick,

If your reseller is in the U.S., this is a slightly unusual statement, but some resellers over seas have different policies regarding warranty returns and services they themselves provide. Regardless, Blackmagic Design honors your full warranty period, and we’re happy to help you troubleshoot and RMA your card if it comes to that. For assistance, please send us an email at support-usa@blackmagicdesign.com and we’re happy to help you out. If by chance you’re not in the U.S., let me know and we can get you the proper contact information for your region’s office.

Regards,
Sarah
Support Representative
Blackmagic Design USA

[Sarah Jones]

Hi Neil,

You are correct that we did not make any changes to the Desktop Video 9.6.1 driver in regards to Media Composer. This update added some Adobe Premiere CS6 improvements.

I set up a test scenario today using our Intensity Pro card and the Desktop Video 9.6.1 driver. I was able to output from Media Composer to an HDMI monitor using the card.

In case there is an issue with earlier Media Composer versions and our latest driver, can you let me know what version of Media Composer is currently on your system? When I set up the test, my machine was at 6.0.1, which I was able to use with the Intensity Pro. I then updated Media Composer with the 6.0.1.1 patch, and I was still able to output through the Intensity Pro using the Desktop Video 9.6.1 driver.

When you update to 9.6.1, does your Intensity Pro still recognize on your system? And in that vein, can you capture and playback in Media Express when that version of the driver is installed?

Are there any other changes you make to your system when updating to 9.6.1, or is our driver the only change you are making? I want to cover all bases and make sure something else isn’t at play here.

Regards,

Sarah
Support Representative
Blackmagic Design Inc

[Sarah Jones]

Hi Bo,

Thanks for uploading your clip. I’ve been testing out with it today and wanted to report back my findings.

The machine I tested on was an HP Z800 series workstation with an nVidia Quadro 4000 graphics card. The machine was a new, clean build only running CS6.0.1 and Desktop Video 9.5.3. I tested the output of a DeckLink SDI to a Blackmagic Mini Converter SDI to Analog to get component video to a Sony CRT monitor in order to as closely represent your workflow as possible.

When testing your clip in either an Adobe DV – NTSC sequence or a Blackmagic Uncompressed NTSC sequence, I found the following results.

When I utilized software acceleration only and kept the Reverse Field Order box for the clip unchecked, the video played back to my monitor very crisply.

When I utilized software acceleration only and checked the box for Reverse Field Order, the video played back with extreme flickering.

When I utilized CUDA hardware acceleration and kept the Reverse Field Order box for the clip unchecked, the video played back softly and appeared as if it was being deinterlaced.

When I utilized CUDA hardware acceleration and checked the box for Reverse Field Order, the video played back softly and appeared as if it was being deinterlaced.

As you can see, these results are very nearly the opposite of what you’ve come across, and unfortunately at the moment I don’t have a reason as to why this is. I checked to see if I could track down an nVidia GTX560 in order to get even closer to your setup, but we don’t have that card (or any unsupported card) available currently. My curiosity in both our cases is that the CUDA isn’t rendering out as expected, but this wouldn’t explain why your software acceleration setting is showing soft video and mine is showing crisp video.

We’d like to keep testing this and see if we can find any consistencies, perhaps on a different system configuration.

Regarding the 708 captions, I’ve confirmed with the product manager that the latest Desktop Video 9.6.1 allows 708 captions to pass through the SDI connection.

Sarah
Support Representative
Blackmagic Design Inc.

[Sarah Jones]

Hello Martin,

As the Support Representative discussed with you on the phone this morning, at the moment we did not have CS6 installed on our Thunderbolt MacBook. We have since been able to get this loaded to test your setup. I believe there was a misunderstanding regarding the equipment available. I just want to clarify that we do have Thunderbolt machines. In this situation, the issue was a lack of software on a particular machine.

After testing with ProRes 4444 footage, I was unable to reproduce the blue flash issue you are reporting. I’m going to move things over to email so we can run through more specifics in your workflow and try to retest if needed.

Regarding the delay between your Premiere playback window and the HDMI monitor, you should expect some degree of delay, but again I’ll move this over to email for more details on the delay you’re seeing.

For the issue where you change the sequence to 1080×800, the UltraStudio 3D (as well as any of our capture/playback devices) does not support this resolution. It supports broadcast resolutions as listed in the device’s tech specs found on our website.

I’ll be emailing you shortly to discuss further specifics.

Sarah
Support Representative
Blackmagic Design Inc.

[Sarah Jones]

Hi Peter,

As this has just been logged, I don’t have any indication on how the issue can best be addressed. That said, in all likelihood we’ll probably be looking at a driver update for the issue. We certainly appreciate your patience, and we’ll work to get a fix as soon as possible.

Sarah
Support Representative
Blackmagic Design Inc.

[Sarah Jones]

Hi Peter,

Joshua had me test out a few setups with the DeckLink Studio 2 card and our other capture/playback devices. It looks like devices like our UltraStudio products and the DeckLink HD Extreme 3D+ are able to simultaneously output a 1080PsF23.98 signal over the SDI output and a 1080p23.98 signal over the HDMI output, but the DeckLink Studio 2 behaves as you report. We’ve logged this and will work toward a resolution as quickly as possible.

Sarah
Support Representative
Blackmagic Design Inc.