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Sarah Jones
October 19, 2012 at 5:24 pm in reply to: Dropping Frames with DeckLink Extreme 3D+ in FCP 7.

As an update to anyone following this thread, we have reproduced this issue in our lab and logged it for investigation.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.
Sarah Jones
October 19, 2012 at 1:27 am in reply to: Ultrastudio SDI – Working?

Hi Peter,

I couldn’t say if this would be specifically listed in the Readme file. Not all fixes are outright listed and sometimes get bundled under a general improvements type description. I’ll try to keep an eye on this one and if it doesn’t get specifically listed I’ll try to post here.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.
Sarah Jones
October 18, 2012 at 7:47 pm in reply to: Ultrastudio SDI – Working?

Hi Peter,

This issue is still in engineering, and unfortunately I don’t have any additional information on the status of where things stand. I do know a resolution has not been made at this time, but I have no information beyond this. I do apologize for any inconvenience this has caused.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.
Sarah Jones
October 2, 2012 at 5:23 pm in reply to: UltraStudio Express Where are you?

Hi John,

You can email our Support account at support-usa (at) blackmagicdesign (dot) com.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.
Sarah Jones
September 26, 2012 at 12:37 am in reply to: UltraStudio Express Where are you?

Hi John,

What kind of crashes are you seeing? We can check into this on our end. Is there a specific workflow that seems to cause the crashes more frequently or any information that might help us reproduce this?

Regards,

Sarah
Support Representative
Blackmagic Design Inc.
Sarah Jones
September 11, 2012 at 5:31 pm in reply to: Possible to capture DigiBeta or Beta SP PAL with USB h.264 video recorder?

Hi Raoul,

An out of spec signal will typically manifest as black through the hardware. More often that not, you’ll see the video flicker between picture and black at a high frequency. The tracking issues you would see on the VCR would not show the same through the Video Recorder (i.e. static and scrolling lines). In their place you’ll see the flickering I’ve described.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.
Sarah Jones
September 7, 2012 at 5:36 pm in reply to: Possible to capture DigiBeta or Beta SP PAL with USB h.264 video recorder?

Hi Raoul,

BetaSP and DigiBeta shouldn’t be an issue with the Video Recorder. If you do decide to use the s-video output, make sure you also grab a Y-C splitter to separate the luminance and chrominance onto two RCA cables. You can find them on Amazon, B&H, and other places fairly cheaply. Also, since you are going to be capturing from VHS tapes, be aware that due to the ability of tape to stretch over time, you may run into issues where the tape has stretched in places and falls in and out of spec. When renting a deck while in Europe, you might consider something with a time base corrector built in or even a separate TBC to keep the tape in spec.

Hope this helps.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.
Sarah Jones
August 31, 2012 at 7:25 pm in reply to: Decklink Extreme 3D not being recognized.

Hi Rick,

It would be rare, but it is possible that something occurred when the components were rubbing against one another. To confirm if there is an issue with the card, please try first reseating the card in its slot. Then try moving the card to another slot if possible. As a last test, if at all possible, try the card in a second system as a control test. If you are still having difficulties, please contact your nearest support office directly for assistance.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.
Sarah Jones
August 31, 2012 at 6:05 pm in reply to: DesktopVideo 9162 & QuickTime 7 issues?

Hi Francois,

The quickest way to determine if the latest Desktop Video install is causing a new issue is to uninstall this version and re-install the version you were previously working on. You can visit our website and go to Support. There you will be able to access the archived drivers for your device. If the issue follows, the driver is not causing the problem, and there may be something else at play. If rolling back to the previous driver alleviates the issue, then the latest driver might have something to do with the issue you’re running into. We haven’t heard any similar reports on this at the moment, but if you can describe some of the specifics of your workflow, we can get this tested out.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.
Sarah Jones
August 31, 2012 at 3:55 pm in reply to: Intensity Pro and CS6 Premiere Pro

Hi David,

In previous versions of the Desktop Video driver, we were seeing RAM issues like you describe with Premiere CS6 when trying to output through our DeckLink and Intensity hardware. We added performance enhancements with the current Desktop Video 9.6.1 on Windows. If you are on a previous version of the driver, please update to 9.6.1, and this should alleviate the issue.

Regards,
Sarah
Support Representative
Blackmagic Design Inc.

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