[Peter Mcauley]

Hi Stefan,

We’re going to release an update that will solve this problem – you’ll be able to enter in any value that you want to project settings, regardless of the project that you’re working in. This free update for RED 5 users should be made available quite soon – sometime over the next couple of weeks if all goes according to schedule.

Cheers,

Peter.

[Peter Mcauley]

HiStefan,

My suggestion is to make cuts in the clip and stabilize in sections … I think an hour might be too long of a clip to attempt to stabilize all in one fell swoop.

To move or reposition tracked points, you should zoom the comp window to 400 percent or more so that you can grab the specific point that you want to reposition without inadvertently affecting other points.

You can use the “L” key on the keyboard to selectively lock points and prevent them from being moved. To use this function, select a single or a group of points, then press the L key on your keyboard. The points will change color to indicate their locked status. To unlock, select them and press the L key again.

I hope this helps.

Thanks,

Peter.

[Peter Mcauley]

Hi,

If you are just speeding it up, I’d suggest trying the BCC Velocity Remap filter. If you were slowing it down then I’d suggest using the BCC Optical Flow.

Cheers,

Peter.

[Peter Mcauley]

Hi Quincy,

Can you please contact me privately via email at peterm@borisfx.com … I have something that I want to run by you.

Thanks,

Peter.

[Peter Mcauley]

Hi Dennis,

Our support group is indeed alive and well and keen to assist any and all of our customers, via email or phone.

Sometimes email doesn’t make it through to the intended recipient, for a myriad of reasons, and if you send a note to support (here or anywhere else) and you don’t get a response right away then I’d offer that you might want to follow through with a call to discover why you haven’t heard back. We pride ourselves on being open and available to assist any of our customers and we’ll do whatever we can to help users of our software make it through any possible issue they have encountered that may be preventing them from achieving the intended end result.

With that, I’ve already asked one of the support guys here to get in touch with you so that you can move forward with your project. If you don’t hear back from them by mid-morning tomorrow, please call them at 888.772.6747 and explain the urgency of the situation. You will most likely have to leave a message with your contact number and they’ll get back in touch with you as soon as possible.

Please understand that we are here to help you, we want nothing more than to have happy, satisfied customers and we’re going to do whatever it takes to make sure that your issue is resolved.

Thank you for your patience and know that we’ll stay with you while we work through the problem together.

Cheers,

Peter.

[Peter Mcauley]

Hi Dennis,

I’m very surprised to hear that and sorry that you’ve had that experience. I’ll bet that your mail is being flagged as spam or something and not making it through our firewall.

Can you please try calling us (toll free) at 888.772.6747.

Thanks,

Peter.

[Peter Mcauley]

Hi Max,

All I can suggest is that you reach out to one of our support guys as this issue that you describe isn’t something that I’ve heard about or encountered personally. You can reach them via email at support@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Hi,

You might try nesting the SD clips into an HD sequence, then bringing the nested sequence into an HD timeline as an object, which you should then be able to track with the Witness Protection filter.

While you’re trying that, I’ll take a look to see if there’s any other advice that I may be able to offer.

Cheers,

Peter.

[Peter Mcauley]

Hi James,

I wanted to get back to you on this as I (finally) had time to track the clip that you sent. I had no issues in tracking the clip, first time without having to adjust any of the settings. All I had to do was to position the target and click analyze.

One thing that you might want to ensure is that you not only have the preview window set to full / high but that you also set it to 100 percent zoom. Did you have it set up that way when the tracker failed for you? Another tip – don’t resize the target or search boxes … for this shot you should leave them at the default setting.

I hope this helps.

Peter.

[Peter Mcauley]

Hi David,

The Transfer AE product links directly to the original AAF files.

Cheers,

Peter.