[Peter Mcauley]

Hi Arthur,

What are the project dimensions? Also what version exactly of RED are you using?

Thanks,

Peter.

[Peter Mcauley]

No … you should delete the current version (5.0.2) and then download and install the 5.2.x version.

Thanks,

Peter.

[Peter Mcauley]

Bingo! Got it to happen here with the new steps. I’m seeing this with all versions of the software in the Avid MC 2.7 host. Interesting alright. I’ll ask engineering to investigate the issue and I”ll let you know what they say about the problem once they get back to me.

Thank you for reporting the issue.

Cheers,

Peter.

[Peter Mcauley]

Hi,

Can you please make sure you have the current version of Graffiti installed. That would be Graffiti 5.2 and you must choose the Universal Binary option during the installation process.

Please let me know if this makes a difference.

Cheers,

Peter.

[Peter Mcauley]

Hi Tim,

I have tried in vain to reproduce the issue that you mention here. Could you please list out the exact steps and the system configuration that you are using and I’ll see if I can repro using your steps. Also, please let me know which Avid system are you using.

Thanks,

Peter.

[Peter Mcauley]

Okay … I’ll have someone take a look at this today and we’ll get back to you to see if we can reproduce both of the issues that you have reported. Thanks for providing all of the system specs and application info – this will help us in our attempts to reproduce the issues. I agree that the font that you are using should work without issue and I’m not sure why this is happening but we’ll do our best to help you resolve the problem and return to a stable environment.

Cheers,

Peter.

[Peter Mcauley]

Hi,

Sorry to hear that you’ve been having this problem. It’s not something that we have run into in our labs but if you can send us reproducible steps we’ll see if we can reproduce it here and if so then we stand a better chance of fixing the issue. It may actually be related to the font that you are using … can you please include the name of the font and the system specs along with the steps to reproduce?

Thanks,

Peter.

[Peter Mcauley]

Hi,

I would suggest (as always) to only update your software after you have completed the current project that you are working on. I don’t know of any problems that you might run into with the upgrade, and I’m pretty sure that it would be perfectly safe to do so, however it’s always safer to upgrade the kit after you complete your current project.

Cheers,

Peter.

[Peter Mcauley]

Hi Arthur,

Delete Boris Language Pack.ecs from c:/program files/boris fx inc./ and you should be good to go.

Cheers,

Peter.

[Peter Mcauley]

Hi Arthur,

Are you using a Mac or Windows host system?

Cheers,

Peter.