[Peter Mcauley]

Hi Bill,

Thanks for sending along the details. I’ve heard of this issue before and I know there is a solution – I just need to do a little research. I’ll look into it this morning and should have an answer for you before lunch.

Cheers,

Peter.

[Peter Mcauley]

Hi Pedro,

Glad to hear that worked for you. And regarding your question about the Sapphire effects … it is my understanding that it is not possible to promote Sapphire V1 effects up to the Sapphire V2 package.

Cheers,

Peter.

[Peter Mcauley]

Hi Bill,

Can you please tell me what version of BCC are you using? Also, are you using the BCC Lens Flare or the BCC Lens Flare Advanced? I’m assuming that you are simply applying the BCC Lens Flare to a clip in the Avid MC timeline … is this correct? And what resolution is the clip that you are working with?

Thanks,

Peter.

[Peter Mcauley]

Hi Dan,

Well it appears as though it is not going to be possible for me to provide a solution for you without more knowledge about the timeline that you are working with. We’ll have to take this off-line. Please write me at peterm@borisfx.com and we’ll see how we can resolve the situation.

Thanks,

Peter.

[Peter Mcauley]

Hi Ben,

You may have missed a preference file when cleaning off RED 4.0 from your system. Try removing any reference to RED 4 or 4.1 from here:

HD/users/(login name)/Library/Preferences/

Also, instead of renaming these older items, you should remove them from the system.

Please let me know if this helps.

Cheers,

Peter.

[Peter Mcauley]

Hello,

I don’t think you have the latest version of RED, which might explain why you are having this problem. I would suggest downloading the latest update for this host from our web site and seeing if this solves the issues that you are seeing.

You can download the update from here: http://www.borisfx.com/updates. You should be using Boris RED 4.2.1.

I hope this helps,

Peter.

[Peter Mcauley]

Hi Pedro,

The button that you are searching for looks like two purple lines with small triangles, one on each line. It is located in the Effect Editor window, at the bottom, on the right and if you place the mouse cursor over the button you will see the tooltip label “Promote to Advanced Keyframes.” Just click this button and the effect is promoted forward and will then become accessible to BCC 4.

Cheers.

Peter.

[Peter Mcauley]

Hi Pedro,

I don’t think you need to uninstall first and that you should be able to install the BCC 3 AVX 1.5 option on top of the BCC 4 installation. At least this is the first route I would take. I suggest trying that and then launching the Avid to see if both BCC 3 and BCC 4 plug-ins show up in the effects palette before returning the CD to the rental company. IIf they don’t show up then simply uninstall BCC 4 and then reinstall BCC 3 and 4 at the same time.

Cheers,

Peter.

[Peter Mcauley]

Or you could enter the characters as you would in English (left-right), and then enable the right-left reading option in the second tab in the text generator window.

Cheers,

Peter.

[Peter Mcauley]

Hey Pedro,

The BCC 3 plug-in option is included in the BCC 4 installer. The BCC 3 plug-ins do not require a license to enable you to promote the effects forward. You should run the installer and select the BCC 3 1.5 plug-ins option.

Cheers,

Peter.