Peter Litwinowicz
Forum Replies Created
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Hello back,
I’ve sent you mail, but perhaps it went to your spam folder? Please note that we do all of our customer support through email because that way we both have a written record of questions and answers, and keeps your costs significantly lower. We try to be responsive as possible (if we are not near our email, we are not near our phones either), but sometimes email gets gobbled-up by spam filters and such.
Here’s what I said in the email I sent :
Sorry about not getting back to you, sometimes email go to a spam folder. And your email of yesterday unfortunately went to our spam folder and even though we check our spam folders, sometimes email gets missed. But we did receive today’s email.
We will change the license for free. However, we need you to fill out our license transfer form that states you won’t use the previous license. Please sign, scan and send it back. Download the transfer form here: https://www.revisionfx.com/support/faqs/licensingfaqsnodelocked/license_transfer/ (there is one for Fusion). Print it out, sign it, scan it and email it back to us and we’ll get you your new license. If you want to fax it to us, write to me at sales(at)revisionfx(dot)com and I’ll get you our fax number. However, if you fax it to us, let us know via email that you’ve sent it, because I’ll need someone to go check the fax machine because we are out of the office at a trade show right now.
Once we get the form we’ll get you your new key,
Pete Litwinowicz -
Never have had this reported, but I believe you 😉
What version of RSMB and what version of combustion are you using?
Can you send us a project, and some source footage, and tell us what to do to see the bug?
Pete
https://www.revisionfx.com -
Never have had this reported, but I believe you 😉
What version of RSMB and what version of combustion are you using?
Can you send us a project, and some source footage, and tell us what to do to see the bug?
Pete
https://www.revisionfx.com -
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Ah, i think you are missing a step when following the directions.
You don’t apply Twixtor to the original clip. You apply Twixtor to Sequence 1 (while it is inside Sequence 2). You don’t apply it to the clip, which is inside Sequence 1. So you need to bump up one level.
Does this make sense?
note: unlike a clip, to see the filters applied to a sequence (that’s within another sequence), you select the nested sequence on the timeline and then select View->Sequence. if you double-click on the nested sequence, FCP opens it up in the timeline and doesn’t allow you to see the filters applied to it.
I also highly recommend you download our Twixtor tutorials and sample projects, located here: https://www.revisionfx.com/products/twixtor/support/#After%20Effects,%20Premiere%20Pro,%20Final%20Cut%20Pro,%20and%20Combustion
The links to the tutorials you need are AFTER the Articles and FAQS sections These tutorials, while not video tutorials, will hopefully make things more clear.
Pete
https://www.revisionfx.com -
Ah, i think you are missing a step when following the directions.
You don’t apply Twixtor to the original clip. You apply Twixtor to Sequence 1 (while it is inside Sequence 2). You don’t apply it to the clip, which is inside Sequence 1. So you need to bump up one level.
Does this make sense?
note: unlike a clip, to see the filters applied to a sequence (that’s within another sequence), you select the nested sequence on the timeline and then select View->Sequence. if you double-click on the nested sequence, FCP opens it up in the timeline and doesn’t allow you to see the filters applied to it.
I also highly recommend you download our Twixtor tutorials and sample projects, located here: https://www.revisionfx.com/products/twixtor/support/#After%20Effects,%20Premiere%20Pro,%20Final%20Cut%20Pro,%20and%20Combustion
The links to the tutorials you need are AFTER the Articles and FAQS sections These tutorials, while not video tutorials, will hopefully make things more clear.
Pete
https://www.revisionfx.com -
Also, when you get the installer package, is the name of the installer Twixtor4.58bInstaller?
The “b” in the installer name is important!
pete -
Also, when you get the installer package, is the name of the installer Twixtor4.58bInstaller?
The “b” in the installer name is important!
pete -
And there is no menu item (now I’m not talking about the Effects tab, but FCP menus… although it should be in the Effects tab too.)
Effects
Video Filters
RE:Vision Plug-ins
Twixtor 4.5
?This is just downright weird. And I presume you’ve restarted FCP?
Pete -
And there is no menu item (now I’m not talking about the Effects tab, but FCP menus… although it should be in the Effects tab too.)
Effects
Video Filters
RE:Vision Plug-ins
Twixtor 4.5
?This is just downright weird. And I presume you’ve restarted FCP?
Pete