[Nicky Van der walt]

Hi Joshua, Thanks for the response.

I come from a software programming background, so I fully understand the fact that there will be bugs floating around, and that with new releases things change. Also understand what you are saying re DLL files and crash reports. Its just that I can accurately reproduce the crash every time, by doing a certain action, and the report always gives me the same file name on the same action… surely this should be fixable then?

I was hoping that you will be able to tell me that you guys are aware of some issues and give me some indication of a timeline for new driver release with better stability and performance?

I am in South Africa, so obviously there is no local support available. I have however contacted your European support desk before, but did not find the person on the other side very helpful and it eventually just ran into a dead end with him basically saying he cannot reproduce the problems, and the conversation seemed pointless.

If you can give me a contact (email) for someone in your office to contact, I will with great, um… lets call it enthusiasm, try and sort my problem out, or help you sort the problems out.

Just to give you a quick rundown. The main system that I am experiencing problems on is setup as follows.

2x Quad Core Xeon CPU’s on INTEL S5000XVN workstation board.
16GB RAM
120GB SSD for OS
500GB SATA drive
1x 4 disk RAID 5 and 1x 4 disk RAID 0 on a CALDIGIT raid card.
Windows 7 64bit
Decklink HD Extreme 2
No other software except CS5 and QT and drivers. all up to date.

I also have 3 i7, 12 GB ram, same disk and software setup, and I have the exact same software issues.

All projects are BM, with mostly captured footage, so no funny timelines with dozens different codecs cluttering the environment.

Thanks.

[Nicky Van der walt]

Hi,

2 main issues.

Random crashes on playback of the timeline with the crash report always referencing MSVCR90.DLL.

And random crashes on render with the crash report always referencing Backend.DLL.

Then also in about half of all our CS4 projects, when you open them up in CS5 it states that the editing mode of the sequences cannot be opened and that the sequence will be opened in Desktop mode.

Other than that, I would just like to know if they have any plans, or a timeline, or if it is at all possible, to somehow make use of the MPE and improved performance of ADOBE for users that use BM cards. Or are we stuck choosing between improved performance with the MPE or broadcast quality I/O with BM, or is there a future where we will have both?

What major issues are you experiencing?

[Nicky Van der walt]

and my issue as well please!!

https://forums.creativecow.net/readpost/124/873973

[Nicky Van der walt]

quick update.

It seems to only give me the cannot open editing mode issue on certain projects.

Any idea why this would happen?

All the projects I’ve tested was straight BM 10bit UNC PAL projects.

Below is the message I get:

The editing mode used by this sequence could not be opened. The sequence will be opened in Desktop mode.

[Nicky Van der walt]

We also build all our own machines, but I would suggest HP or going to a smaller shop that custom builds video workstations.

Its important to work with someone that builds specifically for video work.

On the HP side most of the HP workstations (not desktops!!) should suffice.

You can always come back with more specific questions if you are not certain what to buy.

Good Luck!

[Nicky Van der walt]

I have some bad news for you.

The PCI versions of the Decklink cards does not work in 64 bit systems with more than 2GB of RAM (I found this out the hard way!). You can test this by downgrading your RAM to 2GB and the card will most probably work.

Your only solutions would be to either upgrade to a newer card like the Decklink Studio or downgrading your RAM. But trying to run CS5 with 2GB of RAM will most probably drive you to murder.

[Nicky Van der walt]

As far as I can see from the products web page, the 230mb/s they mention is burst speed, and not sustained transfer.

Am I correct in saying that is a PCI card?

I was never able to get much more than 120mb/s in a 4 disk RAID setup with PCI cards.

I now run a CALDIGIT raid card on a PCIx x8 card and I get around 230mb/s sustained transfer on 4 disk RAID5 setup.

[Nicky Van der walt]

There is no MPEG support in the trial version, as MPEG is a paid for codec, meaning Adobe has to pay a fee for every copy of PPRO for use of the MPEG codec.

It does actually state it somewhere on the trial version download page, or readme file.

[Nicky Van der walt]

As far as I am aware the “4Gb RAM and card not working at all” in a 64 bit OS happens only with PCI versions of the cards.

Not sure about PCI-X versions of the cards though, as I only experienced this with PCI versions of older Decklink SP cards.

[Nicky Van der walt]

quick answer from me would be External Raid.

And I would suggest one of the higher end products from Caldigit (https://www.caldigit.com)

Not to sure about the compatibility with your specific machine though, because I’m running pc’s in our facility.