[Matt Rhodes]

Hi Jim.

You didn’t miss anything. This was a special case that never made it into the bug fix list.

It’s something we should mention in the Shadow Catcher section.

Let us know if you have more questions.

m

[Matt Rhodes]

Hi Jim.

Is your plane rotated by 90 degrees in the X axis?
Rotate it -90 degrees instead.

There’s a limitation with planes where the rotation direction matters.

Let us know if you’re still experiencing the problem.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Jim.

Is your plane rotated by 90 degrees in the X axis?
Rotate it -90 degrees instead.

There’s a limitation with planes where the rotation direction matters.

Let us know if you’re still experiencing the problem.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi John.

Zaxwerks plug-ins are currently not compatible with CS5. We’re working on it.

For now, you can use Zaxwerks products in CS4 (or CS3 or CS2).

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Bruce.

Are you able to send me a sample project and a few steps to follow? I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hello Everyone.

After investigating this problem, we found that there was a memory conflict between our plug-in and After Effects.

For projects that use multiple Zaxwerks effects in a long Comp (say, 30 seconds or a minute), you may find
this conflict causing the render to quit, or an effect to crash.

The workaround for this scenario is to render your Comp in segments (say, 10 seconds at a time) and stitching
the results together

This isn’t ideal, of course, but it’s a workaround. We’re working to make our plug-ins more compatible with
After Effects’ memory system.

Let us know if you have any more questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Steven.

Would you be able to send me a sample project (or sample projects?) I’d be happy to take a look.
Send files to: matt@zaxwerks.com

In addition, let me know what sort of machine you’re using (Mac type, OS X version, amount of RAM, etc.).

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Mark.

Would you be able to send me one of the files you’re having trouble with? I’d be happy to take a look.
Send files to matt@zaxwerks.com

Also, please let me know which version of the software you’re using. You can get the current version here:
https://zaxwerks.com/download

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Roland.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Roland.

Can you send me your project (no media files necessary). I’d be happy to take a look.
Also send a few steps that will tell me where to look for the problem.

The solution could involve changing your shadow map size or light angle.

Thanks.

Matt Rhodes
Zaxwerks, Inc.